Maintenance Program Manager

US AMR-Jones Lang LaSalle Americas, Inc.; Lake Orion (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay early access to earned wages

Job summary

JLL is seeking a Maintenance Program Manager to lead operations for a dispersed portfolio with focus on Critical Environments. You will drive performance, safety, and client satisfaction, directing a team of technicians and coordinating with vendors.

The role emphasizes experience in facilities management, strong communication, and collaboration with clients to meet KPIs and SLA targets across multiple sites in Michigan.

Qualifications

• Strong interpersonal and communication skills required.
• Experience with facilities management and maintenance operations.
• Knowledge of HVAC, electrical, mechanical systems and building automation.
• Proven ability to manage client relationships and meet KPIs/SLA targets.

Responsibilities

• Provide leadership for operations and maintenance of facility systems.
• Maintain client satisfaction and positive relationships.
• Ensure compliance with contracts, policies, and safety requirements.
• Oversee inspection programs and preventive maintenance.
• Coordinate with vendors and internal teams to meet goals.
• Monitor safety training and regulatory compliance.

Skills

Interpersonal skills

Communication

Problem-solving

HVAC knowledge

Building automation

Customer service

Time management

Data analysis

Organizational skills

Relationship building

Tools

Excel

Job description

Maintenance Program Manager

Posted 9 Days Ago Full Time Less than 10 Applies

Lake Orion, MI 48359

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Maintenance Program Manager

What this job involves

The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations.

Your day-to-day tasks will include:

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.
• Maintain client satisfaction with delivery of facility services and support Client programs. Develop and maintain a positive client relationship.
• Provides contract, JLL corporate and account compliance management and quality control with vendor partners. Meet site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential challenges and plan corrective actions accordingly.
• Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.
• Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.
• Facilitate work order management for maintenance team and vendors.
• Enforce all Company policies and safety training requirements.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.
• Support the Client in the implementation and execution of short and long-term projects
• Support Client programs, processes and procedures that reduce short and long term operating costs and increase productivity.
• Oversee and execute the appropriate monthly/quarterly/annual on- site inspections.

Required Knowledge:

• Strong interpersonal skills and problem-solving ability
• Excellent verbal/written communication and presentation skills
• Working knowledge of HVAC, electrical, mechanical, building automation systems across a variety of building types.
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Time Keeping Management
• Advanced computer skills with emphasis on Excel and possess the ability to analyze data
• Strong organizational, management, and supervisory skills
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

The job is performed in an industrial production client campus environment indoor and outdoor responsibilities. This position requires extensive contact with internal and external customers to effectively perform the job.

• Work experience in Facilities Management with management/technical emphasis
• 5-7 years industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment

Areas of responsibility include but not limited to:

• Manage JLL Supervisor who manage JLL UAW Skilled Trades
• Hiring Maintenance Team Members / Interviewing
• Follow CBA to create a comprehensive and cohesive relationship with UAW Leadership
• Time Management
• 3rdParty Vendor Management where applicable
• Spill Response
• Mechanical Systems
• HVAC/R (Heating, Ventilating, Air conditioning, and Refrigeration)
• Preventative Maintenance (Scheduled maintenance to prevent break down)
• Emergency power systems
• Uninterruptible power supply (UPS) systems
• Standby generators Understanding of Building Systems
• Building Automation Systems
• Building Monitoring systems
• Data Centers
• Building Utility & Piping Systems
• Energy Conservation Understanding of Life/Safety Systems
• Signage
• Evacuation Plans Understanding of Environmental Health & Safety
• OSHA, State, and Local Regulatory Compliance
• Environmental Compliance Initiatives
• ISO Compliance
• Perform Non-scheduled Repairs
• Retain All Maintenance & Repair Documentation
• Provide and Maintain Spare & Replacement Parts Inventories
• Ensure and Monitor Equipment Uptime
• Ensure 100% Employee Safety Training Compliance
• Perform Timely Safety Incident Reporting and Monitoring
• Maintain “0” Recordable and Lost Work Day Case Injuries
• Maintain 100% Overall Program – Safety PM Completion
• Maintain 100% Overall Program – Safety Repair Completion
• Coordinate Employee PTO/Vacation Scheduling and Coverage

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Detroit, MI, Lake Orion, MI, Pontiac, MI, Rochester Hills, MI, Sterling Heights, MI, Troy, MI, Waterford, MI

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Maintenance Program Manager

Lake Orion, MI 48359

Applying to

Posted 9 Days Ago Full Time Less than 10 Applies