Planner - Field Service

Corovan; San Jose (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Corovan is seeking a Planner in San Jose to organize and schedule field service personnel, contractors, and equipment to meet customer requirements. This role emphasizes KPI compliance, safety meeting tracking, and cost minimization to improve branch profitability.

It may involve some daily dispatch responsibilities. Ideal candidates will communicate scheduling details clearly, train staff on scheduling quality, and engage employees positively to ensure customer satisfaction and timely

Qualifications

• Experience planning field service personnel, contractors, and equipment.
• Strong scheduling and communication skills for a frontline role.
• Ability to monitor KPI compliance and cost control.

Responsibilities

• Plan and schedule field service personnel, contractors, and equipment to meet customer requirements.
• Communicate schedules accurately to staff and escalations to managers when needed.
• Assist with day-to-day dispatch and maintain service level and cost efficiency.

Skills

Scheduling

Team coordination

Stakeholder communication

KPI tracking

Job description

San Jose
650 Lenfest Rd
San Jose, CA 95133, USA

• Pay or shift range: $65,000 USD to $75,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

SUMMARY

Reporting to the Transportation or Operations Manager, the Planner effectively plans, organizes, and schedules the field service personnel, contractors, third party services, equipment and vehicles in order to meet customer requirements. This position develops effective service mechanism to ensure internal and external customer satisfaction. In addition, this position is responsible for KPI Compliance including listening/safety meeting tracking and COVU documentation, and responsible for proper scheduling and planning to achieve good labor ratios, minimize overtime and keep rental and 3 party costs down to ensure branch profitability. This position may also cover day to day dispatch as needed.

Planner should have a professional and courteous demeanor as he/she will be the front line of contact for Corovan employees. He/she needs to ensure the information about work schedule, planning, etc. will be delivered to employees in a precise and timely manner. In another way, he/ she will ensure all the information received from employees will be addressed and/or welcomed in a professional way. Information can be escalated to Operations Manager, Transportation Manager or HR if needed.

It is recommended that planner should be able to positively engage and motivate new-hire employees in their daily scheduling. In addition, this position is responsible to train staff to ensure quality work is performed, and most importantly, responsible to ensure the customer’s complete satisfaction. This position is also responsible for reporting and escalating any customer related issues about