Planisware Program Manager: Global Operations & Adoption

Falcon Smart IT (FalconSmartIT); San Mateo (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Falcon Smart IT in Foster City, CA seeks a Technical Planisware Program Manager to provide operational support for Planisware across Pharmaceutical R&D. You will manage user access, incident resolution, data integrity, and reporting while enabling adoption through training and change management.

You will coordinate releases, UAT, governance, and portfolio planning with Global Program Management, Clinical Operations, Regulatory, and Manufacturing, driving continuous process improvements and

Qualifications

• Strong Planisware administration and operational support experience with data management.
• Proven ability to manage user access, tickets, and SLAs.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide day-to-day Planisware operational support and incident resolution.
• Coordinate releases, UAT, and change management activities.
• Support governance meetings and portfolio planning.
• Develop user training materials and onboarding programs.

Skills

Planisware administration & operations

User access management

Data management & reporting

Cross-functional support

Stakeholder communication

Office hours support

Tools

Jira

Azure DevOps

ServiceNow

Job description

Falcon Smart IT in Foster City, CA seeks a Technical Planisware Program Manager to provide operational support for Planisware across Pharmaceutical R&D. You will manage user access, incident resolution, data integrity, and reporting while enabling adoption through training and change management.

You will coordinate releases, UAT, governance, and portfolio planning with Global Program Management, Clinical Operations, Regulatory, and Manufacturing, driving continuous process improvements and