Planet Fitness Part Time Customer Service Representative

National Fitness Partners; Statesville (NC); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners in Statesville, NC is seeking a dependable Customer Service Representative for a part-time position. The role requires flexible hours across mornings and some weekends, with starting pay at $11 per hour and periodic increases after 180 days, 1 year, and every 6 months thereafter.

You will greet members, process sign-ups, answer questions, and manage POS transactions while promoting fitness classes.

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent preferred

Job description

Part- Time: Starting at $11 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Flexible Schedule Required | 10–25 Hours Per Week

We are looking for dependable individuals with flexible availability who are willing to work varying shifts and provide additional coverage as needed.

• Monday–Thursday: 5:00 AM – 11:00 PM
• Friday: 5:00 AM – 9:00 PM
• Saturday–Sunday: 7:00 AM – 7:00 PM

Part- Time: Starting at $11 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Flexible Schedule Required | 10–25 Hours Per Week

We are looking for dependable individuals with flexible availability who are willing to work varying shifts and provide additional coverage as needed.

• Monday–Thursday: 5:00 AM – 11:00 PM
• Friday: 5:00 AM – 9:00 PM
• Saturday–Sunday: 7:00 AM – 7:00 PM

Club Hours

• Monday–Thursday: 5:00 AM – 11:00 PM
• Friday: 5:00 AM – 9:00 PM
• Saturday–Sunday: 7:00 AM – 7:00 PM

Scheduling Requirements

• Currently 10–20 hours per week.
• Shifts and hours may vary based on business needs.
• Must be willing to fill in and provide coverage when needed.
• Some weekend availability is required.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift