Planet Fitness - Part Time CSR - 2nd shift only

National Fitness Partners; Kannapolis (NC); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

PTO for all employees

Employee Assistance Program

Free Black Card Membership

Shift-differential pay

Competitive pay

Job summary

National Fitness Partners is seeking a part-time Customer Service Representative for night and weekend shifts in Kannapolis, NC. Starting pay is $11 per hour with scheduled increases at 180 days, 1 year, and every six months thereafter.

You will greet members, answer calls, process sign-ups, promote fitness programs, and maintain a clean, safe club. Requirements include customer service experience, a high school diploma or GED, and basic computer skills. Must be 18+, training provided.

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency.

Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote fitness instruction classes to our active members and our new members
• Provide a clean, sanitized and safe club environment

Skills

Customer service

Basic computer literacy

Education

High school diploma/GED

Job description

NIGHTS AND WEEKENDS ONLY - MORNINGS NOT APPLY

Part- Time: Starting at $11 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift