Planet Fitness Full-Time Customer Service Representative

National Fitness Partners; Statesville (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

PTO for all employees

401K Retirement Plan (Employer match)

Health Insurance Options

Basic Life Insurance & Short-Term DIsc

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners is hiring a Customer Service Representative for our Planet Fitness clubs in North Carolina. This full-time role starts at $12 per hour, with scheduled hours aligned to club needs and room for growth within the company.

You will greet members, answer questions, handle sign-ups, process purchases, and promote fitness programs in a friendly, judgment-free environment. We value reliability, teamwork, and a passion for helping others.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the POS system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma or GED

Job description

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

• Monday-Thursday: 5:00 AM - 11:00 PM
• Friday: 5:00 AM - 9:00 PM
• Saturday-Sunday: 7:00 AM - 7:00 PM

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Hours: Monday through Thursday 3 pm to 11 pm, Friday 1 pm to 9 pm, and Saturday/Sunday 11 am to 7 pm

Club Hours

• Monday-Thursday: 5:00 AM - 11:00 PM
• Friday: 5:00 AM - 9:00 PM
• Saturday-Sunday: 7:00 AM - 7:00 PM

At National Fitness Partners, we don't just work in fitness- we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable - Self-starters who pursue excellence.
• We Are Driven - Problem solvers who deliver results.
• We Are Passionate - Positive energy with a real desire to help others.
• We Are Ambitious - Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift