Planet Fitness Part Time Customer Service Representative

National Fitness Partners; Mooresville (NC); Presencial; USD 13.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Shift-differential pay

Descripción de la vacante

National Fitness Partners in Mooresville, NC is seeking a part-time Customer Service Representative. The role focuses on answering calls, greeting members, handling sign-ups and tours, and logging amenities for a large Planet Fitness franchise.

The position requires evening and weekend availability, with opportunities for wage increases after 180 days, 1 year and every six months after the first year. PTO, EAP and free Black Card membership are included.

Formación

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years or older.
• Basic computer proficiency.

Responsabilidades

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Conocimientos

Customer service

Basic computer skills

Educación

High school diploma or GED

Descripción del empleo

Part- Time: Starting at $11 per hour.

Hours: Must be able to work nights 2pm-10pm during the week and weekends 7am-3pm or 11am-7pm

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Our Core Values

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift