Plan Management Lead – Retirement Services

Voya Financial, Inc.; Hartford (CT); Hybrid; USD 97,320 - 121,650; Full time

Benefits offered by this job

Health, dental, vision, and life insurance plans

401(k) Savings plan with matching contributions

Tuition reimbursement up to $5,250/year

Paid time off including 20 days

Paid volunteer time — 40 hours/calendar year

Job summary

Voya Financial, Inc. in Hartford, CT, is hiring a Plan Management Manager responsible for overseeing the Sponsor Services Resolution Team. The role includes managing KPIs, leading the Plan Terminations function, and ensuring seamless client service through a hybrid work model.

The successful candidate will have a Bachelor’s degree and significant experience in Plan Management and Retirement Services, along with strong leadership skills and a customer-focused approach.

Qualifications

• 6+ years of experience in Plan Management/Retirement Services.
• 2+ years of supervisory experience.
• In-depth knowledge of the financial services industry and related legal/compliance issues.

Responsibilities

• Monitor and optimize key performance indicators (KPIs).
• Oversee shared mailbox coverage and TPA Services management.
• Lead the Plan Terminations function with guidance for termination specialists.

Skills

Leadership skills

Oral communication

Written communication

Critical thinking

Customer focus

Education

Bachelor's degree in business administration or equivalent

Tools

Financial services systems

Job description

Voya Financial, Inc. in Hartford, CT, is hiring a Plan Management Manager responsible for overseeing the Sponsor Services Resolution Team. The role includes managing KPIs, leading the Plan Terminations function, and ensuring seamless client service through a hybrid work model.

The successful candidate will have a Bachelor’s degree and significant experience in Plan Management and Retirement Services, along with strong leadership skills and a customer-focused approach.