Plan Administration Assistant

FranFund; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

FranFund is seeking a detail-oriented TPA Administration Assistant to support qualified retirement plan administration and provide an excellent client experience.

The role targets analytical individuals who thrive on deadlines and want to build a career in retirement plan administration and compliance, learning IRS rules and 401(k) plan administration from seasoned professionals.

Qualifications

• 3+ years of experience in the financial services industry.
• Strong data entry and typing skills.
• Intermediate to advanced Microsoft Excel and MS Office skills.

Responsibilities

• Ensure client database is updated.
• Basic client communication and inquiries (general plan operations, eligibility enrollment).
• Document all plan transactions during the year (loans, distributions, rollovers).
• Recognize and escalate advanced plan issues (corrections, control group, RMD).
• Prepare plan financials and 5500 with all schedules for annual review of first-year clients.
• Invite clients to sign 5500 and follow up as needed.
• Organize client files on server and assist with other projects.
• Communicate additional billing for services outside annual fee.
• Assist Plan Admin Level I and II employees as needed.

Skills

Data entry

Typing

Excel

Microsoft Office

Analytical skills

Customer service

Communication skills

Organizational skills

Team-oriented

Education

High school diploma or equivalent

Tools

Salesforce

Job description

We're looking for a detail-oriented, client-focused TPA Administration Assistant to support the administration of qualified retirement plans while delivering an exceptional client experience.

This position is ideal for someone who enjoys analytical work, thrives in a deadline-driven environment, and wants to build a career in retirement plan administration and compliance. You'll work alongside experienced retirement plan professionals while gaining valuable knowledge of IRS requirements, and 401(k) plan administration.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Ensure client database is updated
• Basic client communication and inquiries (general plan operations, eligibility enrollment)
• Documents all plan transactions during the year (loans, distributions, rollovers)
• Recognize and escape advanced plan issues (corrections, control group, RMD)
• Perform annual review process for small pipeline of first year clients:
  • Request and review all data, inquire about changes or potential issues from data provided
  • Prepare plan financials and 5500 with all schedules
  • Determine eligible employees based on census and plan document eligibility parameters
  • Prepare and send work product
  • Invite clients to sign 5500 and follow up as needed
• Organize client files on server as needed
• Other Projects as Needed
• Communicate additional billing for services outside of what is included in the annual fee
• Assist Plan Admin Level I and II employees as needed

REQUIREMENTS

• High school diploma or equivalent
• 3+ years of experience in the financial services industry
• Strong data entry and typing skills
• Intermediate to advanced Microsoft Excel skills
• Proficiency with Microsoft Office Suite
• Strong analytical, mathematical, and problem-solving abilities
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities while meeting deadlines
• Excellent customer service and communication skills
• Positive attitude with a collaborative, team-oriented approach
• Ability to work additional hours during peak processing periods
• CRM experience (Salesforce preferred)
• Retirement Plan industry experience a plus