Pizza Store Customer Care & Upsell Specialist

Domino; Richland Township (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Pizza discounts

Job summary

Domino's in the United States seeks a friendly Customer Service Representative to handle calls, online orders, and in-person inquiries, delivering fast, accurate service.

You will assist with orders, customize pizzas, answer menu questions, and process payments, while maintaining store cleanliness and contributing to a positive guest experience. The role offers store-based, on-site work with training and growth opportunities, plus employee discounts.

Qualifications

• Punctual team player with a positive attitude.
• Strong verbal and interpersonal communication skills.
• Able to work efficiently in a fast-paced environment.
• Flexible to evenings, weekends, and holidays.
• At least 16 years of age.
• Comfortable speaking with customers in person and over the phone.
• Willing to learn and follow training.

Responsibilities

• Provide friendly and attentive service to customers both over the phone and in-person.
• Assist customers with placing orders, customizing pizzas, and answering menu questions.
• Upsell additional menu items and promotions to enhance customer satisfaction.
• Handle inquiries, concerns, and complaints with empathy and professionalism.
• Accurately enter orders into the system and process payments.
• Maintain cleanliness and organization within the store

Skills

Team player

Excellent communication

Customer-focused

Fast-paced adaptability

Evenings/weekends flexibility

In-person & phone communication

Job description

Domino's in the United States seeks a friendly Customer Service Representative to handle calls, online orders, and in-person inquiries, delivering fast, accurate service.

You will assist with orders, customize pizzas, answer menu questions, and process payments, while maintaining store cleanliness and contributing to a positive guest experience. The role offers store-based, on-site work with training and growth opportunities, plus employee discounts.