Pizza Shift Lead: Master Operations & Customer Service

papajohns; Topeka (KS); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Papa Johns in Topeka, KS is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and customer service while protecting restaurant profitability. The role enforces company policies, procedures and systems, and compliance with laws and ethical standards.

The position requires shift coverage, strong teamwork, and the ability to manage food safety, costs, and performance metrics. High school diploma and relevant food-service certification preferred.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required).
• Ability to perform all restaurant positions' duties.

Responsibilities

• Adheres to guidelines for each station including dough management, accuracy and portioning.
• Contributes to achieving the restaurant's product goal and meets customer needs.
• Exemplifies company core values and maintains a positive attitude.
• Ensures adequate shift coverage and maintains quality, service and costs.
• Contributes to profit goals by managing inventory and cash using company systems.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma

Serv-Safe/Local or State Food Service Certification

Shift lead experience

Job description

Papa Johns in Topeka, KS is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and customer service while protecting restaurant profitability. The role enforces company policies, procedures and systems, and compliance with laws and ethical standards.

The position requires shift coverage, strong teamwork, and the ability to manage food safety, costs, and performance metrics. High school diploma and relevant food-service certification preferred.