PIT MANAGER

PENN Entertainment, Inc.; Riverside (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

ViziRecruiter, LLC. is seeking a candidate with a Bachelor’s degree and supervisory experience in gaming operations to enhance growth and manage customer relations. The role involves overseeing staffing, providing leadership, and ensuring compliance with regulations in a dynamic environment.

Successful applicants will demonstrate strong problem-solving abilities, excellent communication skills, and proficiency in Microsoft applications. This position allows for professional growth in an exciting industry.

Qualifications

• 3+ years of supervisory experience in gaming operations.
• Fluency in English is required.
• Ability to stand and walk for entire shift.

Responsibilities

• Enhance growth of gaming revenues through customer development.
• Maintain relationships with existing guests.
• Oversee staffing and scheduling for business demands.
• Provide leadership in gaming operations.

Skills

Customer relationship management

Independent judgment

Staffing and scheduling

Problem solving skills

Interpersonal skills

Microsoft applications proficiency

Education

Bachelor’s degree from an accredited college

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for enhancing the growth of gaming revenues through the development of our customer base. Maintains relationships with existing guests through personal contact by phone and in person. Markets our gaming product, and participates in social events and special promotions for ViP guests
• Exercises independent judgment in issuance of comps and resolution of customer disputes for entire Pit during assigned shift
• Works closely with VP Table Games to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability
• Drives improved results using established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis.
• Works with VP to make changes if necessary to achieve end result
• Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
• Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
• Provides visible leadership in gaming operation areas
• Ensures compliance with Title 31 requirements and processes
• Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
• Presents oneself as a Credit to the Company and encourages others to do the same

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
• Three years progressively more challenging supervisory experience in a gaming operations role, table games or casino host experience preferred
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Good oral and written communication skills, must be fluent and literate in English
• Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies
• Must possess excellent interpersonal skills
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment
• Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
• Must be able to listen and respond to visual and aural cues
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality