Pierre of Hermiston Service Advisor

Pierre Ford; Hermiston (OR); On-site; USD 48,000 - 100,000; Full time

Benefits offered by this job

401k with company match

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account

Voluntary insurance options (Aflac, &c

Paid time off

Paid holidays

Job summary

Pierre Ford Chrysler Dodge Jeep Ram of Hermiston is seeking a Service Advisor to greet customers, document issues, and coordinate with technicians for accurate repairs. You will present clear estimates and communicate progress to customers while maintaining organized service records.

The position emphasizes strong communication, organization, and a commitment to high-quality service in a fast-paced dealership environment.

Qualifications

• Previous experience as a Service Advisor or related role in the automotive industry is preferred.
• Strong customer service and communication skills, both verbal and written.
• Excellent organizational and time management abilities.
• Proficient computer skills and familiarity with automotive service software.
• Attention to detail and a commitment to delivering high-quality service.
• Ability to work well in a team-oriented and fast-paced environment.
• Valid driver's license and a clean driving record.

Responsibilities

• Greet customers promptly and professionally, establishing a positive and friendly atmosphere.
• Listen attentively to customer concerns and accurately document vehicle issues.
• Conduct thorough vehicle inspections to identify necessary repairs and maintenance.
• Provide detailed explanations of recommended services and their associated costs.
• Collaborate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Prepare and present accurate estimates to customers, ensuring transparency and customer satisfaction.
• Communicate effectively with customers, keeping them informed about the progress of their vehicle repairs.
• Handle customer inquiries, address concerns, and resolve any issues to maintain strong customer relationships.
• Maintain organized records of customer interactions, service history, and repair orders.
• Stay updated on product knowledge, technical advancements, and industry trends.

Skills

Customer service

Communication skills

Organizational skills

Time management

Computer skills

Attention to detail

Teamwork

Valid driver's license

Tools

Automotive service software

Job description

Job Description: Pierre Ford Chrysler Dodge Jeep Ram of Hermiston, a reputable automotive dealership, is seeking a dedicated and customer-focused Service Advisor to join our dynamic team. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service while maintaining efficient operations within our service department. If you are passionate about automobiles, possess excellent communication skills, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Responsibilities:

• Greet customers promptly and professionally, establishing a positive and friendly atmosphere.
• Listen attentively to customer concerns and accurately document vehicle issues.
• Conduct thorough vehicle inspections to identify necessary repairs and maintenance.
• Provide detailed explanations of recommended services and their associated costs.
• Collaborate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Prepare and present accurate estimates to customers, ensuring transparency and customer satisfaction.
• Communicate effectively with customers, keeping them informed about the progress of their vehicle repairs.
• Handle customer inquiries, address concerns, and resolve any issues to maintain strong customer relationships.
• Maintain organized records of customer interactions, service history, and repair orders.
• Stay updated on product knowledge, technical advancements, and industry trends.

Qualifications:

• Previous experience as a Service Advisor or related role in the automotive industry is preferred.
• Strong customer service and communication skills, both verbal and written.
• Excellent organizational and time management abilities.
• Proficient computer skills and familiarity with automotive service software.
• Attention to detail and a commitment to delivering high‑quality service.
• Ability to work well in a team‑oriented and fast‑paced environment.
• Valid driver's license and a clean driving record.

Why Join Our Team?

• Retirement Plan: 401k retirement plan with company match
• Insurance: health, dental, vision, and life insurance plans
• Flexible Spending Account
• Voluntary Insurance Options: including Aflac, accident, and critical illness
• Paid Time Off: accrual starting in accordance with state and local law 1 hour for every 30 hours worked for full‑time employees working with accrual increases based on years of continuous service.
• Paid Holidays: 6 paid holidays per year
• $48,000-$100,000 Per Year D.O.E.

If you are enthusiastic about providing exceptional service and have a passion for automobiles, we invite you to apply for the Service Advisor position at Hermiston Chrysler Dodge Jeep Ram & Ford. Join our team and be a part of an organization committed to excellence in customer satisfaction and automotive expertise.