Piercing Studio Lead: Elevate Experience & Craft

Mejuri; City of White Plains (NY); On-site; USD 77,366,000 - 100,289,000; Full time

Benefits offered by this job

Keep 100% of tips

Performance reviews

In-house retail learning program

Job summary

Mejuri in White Plains, NY is seeking a Piercing Lead to join our vibrant Mejuri Piercing Studio. You will elevate the customer experience, boost profitability, and uphold the gold standard of safety and hygiene while guiding initial piercings and alloy choices.

You’ll mentor teammates, manage scheduling, coordinate with Store Services, and promote our piercing offerings from engraving to aftercare education.

Qualifications

• 2+ years experience with needle piercing.
• Experience with threadless jewellery.
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with an autoclave or statim.
• Have or be registrable with local law enforcement or meet requirements by area for permits such as the Practitioner Registration, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
• Understanding of local market piercing law requirements.

Responsibilities

• Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
• Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients.
• Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios.
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
• Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
• Work closely with store staff to update the schedule and online booking service.
• Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing.
• Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.
• On the sales floor you lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

Skills

Needle piercing

Autoclave use

First Aid/CPR

Customer service

Tools

Autoclave

Sterilization equipment

Job description

Mejuri in White Plains, NY is seeking a Piercing Lead to join our vibrant Mejuri Piercing Studio. You will elevate the customer experience, boost profitability, and uphold the gold standard of safety and hygiene while guiding initial piercings and alloy choices.

You’ll mentor teammates, manage scheduling, coordinate with Store Services, and promote our piercing offerings from engraving to aftercare education.