PI Relationship Manager | Client Partner (Orlando)

Synergy Settlement Services; Orlando (FL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid environment

Competitive pay

Medical/dental/vision

401(k) with match

Generous PTO

Professional development

Job summary

Synergy Settlement Services, based in Orlando, FL, is seeking an experienced personal injury professional to serve as a strategic partner to high-volume PI law firms. You will own client relationships, oversee service delivery, and drive improvements across the organization.

Ideal candidates possess 5+ years of PI experience, strong communication skills, and the ability to collaborate with attorneys, leadership, and operations.

Qualifications

• 5+ years of personal injury experience strongly preferred.
• Experience as a PI paralegal, attorney, lien resolution professional, or similar legal professional.
• Strong knowledge of the personal injury case lifecycle.
• Experience with lien resolution, healthcare subrogation, Medicare compliance, or post-settlement services is highly valued.
• Ability to confidently communicate with attorneys, law firm leadership, and internal executives.
• Proven success building and managing professional client relationships.
• Exceptional written and verbal communication skills.
• Polished, professional presence with ability to lead high-level client meetings.
• Strong problem-solving and ability to navigate escalated situations.
• Excellent organization and attention to detail.
• Ability to manage multiple clients and deadlines.
• Comfort working cross-functionally with Operations, Technology, Sales, and leadership.
• Strong technology skills and ability to learn new systems and AI.
• Bachelor's degree, JD, or Paralegal Certification preferred, but not required.

Responsibilities

• Own Key Client Relationships: serve as the primary contact for a portfolio of high-volume PI law firms.
• Lead Client Meetings & Communication: facilitate monthly and quarterly client meetings and discuss performance and trends.
• Resolve Issues & Advocate for Clients: own escalated concerns and coordinate solutions across the organization.
• Monitor Performance & Service Delivery: review metrics and service levels to identify trends.
• Drive Continuous Improvement: partner with various teams to identify and implement improvements.
• Ensure Quality & Consistency: conduct file reviews and uphold high service standards.

Skills

PI experience

Relationship management

Communication skills

Cross-functional work

Problem solving

Tech-savvy

Education

Bachelor's degree

JD

Paralegal certification

Job description

Synergy Settlement Services, based in Orlando, FL, is seeking an experienced personal injury professional to serve as a strategic partner to high-volume PI law firms. You will own client relationships, oversee service delivery, and drive improvements across the organization.

Ideal candidates possess 5+ years of PI experience, strong communication skills, and the ability to collaborate with attorneys, leadership, and operations.