Personal Injury Attorney Relationship Manager – Orlando, FL

Synergy Settlement Services; Orlando (FL); Hybride; USD 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Hybrid environment

Competitive pay

Medical/dental/vision

401(k) with match

Generous PTO

Professional development

Résumé du poste

Synergy Settlement Services, based in Orlando, FL, is seeking an experienced personal injury professional to serve as a strategic partner to high-volume PI law firms. You will own client relationships, oversee service delivery, and drive improvements across the organization.

Ideal candidates possess 5+ years of PI experience, strong communication skills, and the ability to collaborate with attorneys, leadership, and operations.

Qualifications

• 5+ years of personal injury experience strongly preferred.
• Experience as a PI paralegal, attorney, lien resolution professional, or similar legal professional.
• Strong knowledge of the personal injury case lifecycle.
• Experience with lien resolution, healthcare subrogation, Medicare compliance, or post-settlement services is highly valued.
• Ability to confidently communicate with attorneys, law firm leadership, and internal executives.
• Proven success building and managing professional client relationships.
• Exceptional written and verbal communication skills.
• Polished, professional presence with ability to lead high-level client meetings.
• Strong problem-solving and ability to navigate escalated situations.
• Excellent organization and attention to detail.
• Ability to manage multiple clients and deadlines.
• Comfort working cross-functionally with Operations, Technology, Sales, and leadership.
• Strong technology skills and ability to learn new systems and AI.
• Bachelor's degree, JD, or Paralegal Certification preferred, but not required.

Responsabilités

• Own Key Client Relationships: serve as the primary contact for a portfolio of high-volume PI law firms.
• Lead Client Meetings & Communication: facilitate monthly and quarterly client meetings and discuss performance and trends.
• Resolve Issues & Advocate for Clients: own escalated concerns and coordinate solutions across the organization.
• Monitor Performance & Service Delivery: review metrics and service levels to identify trends.
• Drive Continuous Improvement: partner with various teams to identify and implement improvements.
• Ensure Quality & Consistency: conduct file reviews and uphold high service standards.

Connaissances

PI experience

Relationship management

Communication skills

Cross-functional work

Problem solving

Tech-savvy

Formation

Bachelor's degree

JD

Paralegal certification

Description du poste

Full-time

Description

This Role Requires Experience in Personal Injury

Synergy Settlement Services is seeking an experienced personal injury paralegal, attorney, or lien resolution professional who is ready to use their legal knowledge in a new way.

Personal injury experience is required for this position, with 5+ years strongly preferred. If you understand the PI case lifecycle, can confidently communicate with attorneys and law firm leadership, and enjoy solving problems and building strong professional relationships, we want to hear from you.

This is not a sales position and it is not a traditional paralegal role. Instead, you'll use your legal and personal injury experience to serve as a strategic partner to some of Synergy's most important clients—high-volume personal injury law firms.

You’ll own the ongoing client relationship, oversee service delivery, resolve escalated issues, identify opportunities for improvement, and work across Synergy to ensure our clients receive an exceptional experience.

Location & Hybrid Schedule

This position is based in Orlando, Florida and is not fully remote.

Our hybrid schedule is:

• Monday – Remote
• Tuesday, Wednesday & Thursday – In Office
• Friday – Remote

Candidates must currently reside in the Central Florida area or be willing to relocate to the Orlando area and be available to work from our Orlando office three days each week.

Requirements

Who We're Looking For

You may be a great fit if you're an experienced PI paralegal, attorney, lien resolution professional, or other legal professional with significant personal injury experience who is ready to move beyond traditional casework.

The ideal candidate brings:

• 5+ years of personal injury experience strongly preferred
• Experience as a personal injury paralegal, attorney, lien resolution professional, or similar legal professional
• Strong knowledge of the personal injury case lifecycle
• Experience with lien resolution, healthcare subrogation, Medicare compliance, or post-settlement services is highly valued
• The ability to confidently communicate with attorneys, law firm leadership, and internal executives
• Proven success building and managing professional client relationships
• Exceptional written and verbal communication skills
• A polished, professional presence and the ability to lead high-level client meetings
• Strong problem-solving skills and the ability to navigate complex or escalated situations
• Excellent organization and attention to detail
• The ability to manage multiple clients, priorities, and deadlines
• Comfort working cross-functionally with Operations, Technology, Sales, and leadership
• Strong technology skills and the ability to learn new systems and tools, including AI
• Bachelor's degree, JD, or Paralegal Certification preferred, but not required

What You'll Do

Own Key Client Relationships

Serve as the primary relationship contact for a portfolio of high-volume personal injury law firms. Develop a deep understanding of each firm's needs and build trusted relationships with attorneys, legal professionals, and firm leadership.

Lead Client Meetings & Communication

Facilitate monthly and quarterly client meetings, discuss service performance and trends, address concerns, and identify opportunities to strengthen the partnership.

Resolve Issues & Advocate for Clients

Take ownership of escalated client concerns. Work across Synergy to identify root causes, coordinate solutions, and ensure issues are addressed thoroughly and efficiently.

Monitor Performance & Service Delivery

Review client-specific metrics, file activity, and service levels to identify trends and proactively address potential concerns.

Drive Continuous Improvement

Partner with Lien Resolution, Operations, Technology, Sales, and leadership to identify process improvements and develop solutions that benefit both our clients and our organization.

Ensure Quality & Consistency

Conduct file reviews, monitor adherence to established processes, and help ensure our clients consistently receive the high level of service they expect.

Why Synergy?

At Synergy Settlement Services, we help trial lawyers protect injury victims by simplifying the complex post-settlement process, including lien resolution and Medicare compliance.

This is an opportunity to take the knowledge you've developed working in personal injury and apply it at a broader level—helping law firms improve outcomes, solve problems, and deliver a better experience for the people they serve.

We offer:

• Competitive compensation
• Medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development and growth opportunities
• Wellness and community impact initiatives
• A collaborative hybrid work environment
• The opportunity to make an impact in a growing organization

Compensation

Year 1 compensation range: $75,000–$95,000, including base salary and variable performance bonus, depending on experience and performance.

Before You Apply

Personal injury experience is required for this position.

This is also not a fully remote opportunity. Candidates must be able to work from our Orlando, Florida office every Tuesday, Wednesday and Thursday, with remote work on Mondays and Fridays.

If you're an experienced personal injury professional who is ready to step away from traditional casework while continuing to use your legal expertise, we'd love to hear from you.

Salary Description

$75,000 - $95,000/year