Physician Relations & Patient Experience Lead

Northwest Eye Surgeons; Mount Vernon (WA); On-site; USD 44,000 - 52,000; Full time

Job summary

Northwest Eye Surgeons in Mount Vernon, WA is hiring a Physician Relations & Patient Experience Specialist to bridge our providers, patients, and referral partners. You will visit offices, educate partners, and guide patients through the referral process to ensure timely access to care.

Join a collaborative team focused on exceptional patient experiences, strong relationships, and continuous improvement. Three+ years in healthcare communications or patient navigation is preferred; ophthalmology

Qualifications

• Three or more years of healthcare experience, preferably with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Relationship building

Customer service

Communication

Organization

Problem solving

Healthcare experience

Tools

EMR systems

CRM systems

Job description

Northwest Eye Surgeons in Mount Vernon, WA is hiring a Physician Relations & Patient Experience Specialist to bridge our providers, patients, and referral partners. You will visit offices, educate partners, and guide patients through the referral process to ensure timely access to care.

Join a collaborative team focused on exceptional patient experiences, strong relationships, and continuous improvement. Three+ years in healthcare communications or patient navigation is preferred; ophthalmology