Physician Relations & Patient Experience Advocate

Socket.dev; Edmonds (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to bridge surgeons, referring providers, and patients, ensuring concierge-level care from referral to follow-up. The role emphasizes building trusted physician partnerships, guiding patients through referrals, and coordinating cross-team communication to improve workflows.

Qualifications include 3+ years in healthcare with provider-facing experience, strong communication and organization, and comfort with EMRs/CRM

Qualifications

• Three or more years of healthcare experience, preferably with physician offices, referrals, patient navigation, or customer service.
• Experience building professional relationships and coordinating across multiple departments.
• Strong communication, organization, and problem-solving skills.
• Experience with EMRs, CRM systems, or referral management software is a plus.
• Ophthalmology or specialty practice experience is preferred but not required.

Responsibilities

• Develop trusted relationships with referring physicians and their office teams.
• Visit provider offices, educate referral partners, and strengthen long-term partnerships.
• Guide patients through the referral process, removing barriers and ensuring timely access to care.
• Coordinate communication between providers, patients, and our clinical teams.
• Ensure referring physicians receive timely updates, consultation notes, and operative reports.
• Identify opportunities to improve workflows and elevate the referral experience.
• Serve as the voice of both our providers and patients by sharing feedback that drives continuous improvement.

Skills

Relationship building

Customer service

Communication

Organization

Problem-solving

Cross-department coordination

Tools

EMRs

CRM systems

Referral management software

Job description

Edmonds Eye MD is seeking a Physician Relations & Patient Experience Specialist to bridge surgeons, referring providers, and patients, ensuring concierge-level care from referral to follow-up. The role emphasizes building trusted physician partnerships, guiding patients through referrals, and coordinating cross-team communication to improve workflows.

Qualifications include 3+ years in healthcare with provider-facing experience, strong communication and organization, and comfort with EMRs/CRM