Physician Relations & Marketing Liaison

Kettering Health; Miamisburg (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Kettering Health in Miamisburg, OH seeks a Physician Liaison to connect with external providers, grow referrals, and improve patient access. This full-time, day-shift role focuses on communication of services, onboarding new physicians, and collaboration across marketing and clinical operations.

Requires 3–5 years in healthcare marketing or physician relations, a Bachelor's in a related field, and a valid driver's license with ability to travel among facilities.

Qualifications

• Bachelor's degree in marketing, communications, business, healthcare administration, or related field.
• Three to five years in healthcare marketing, sales, physician relations, or related area.
• Valid driver's license and ability to travel to multiple facilities.
• Strong relationship-building, communication, and data analysis skills.
• Knowledge of HIPAA and patient confidentiality requirements.

Responsibilities

• Establishes and maintains relationships with referring physicians, hospitals, and other healthcare providers to facilitate patient referrals.
• Communicates information about Kettering Health's clinical services, new specialists, treatments, and procedures to external providers to encourage referrals.
• Identifies and addresses barriers to the referral process, such as access issues or delays, ensuring seamless patient transitions and positive provider experiences.
• Supports the onboarding and integration of newly affiliated physicians, providing information about resources, referral processes, and organizational contacts.
• Analyzes referral patterns and outreach effectiveness using data analytics tools to identify trends, opportunities, and areas for improvement.
• Plans and coordinates educational events, seminars, and meetings to promote Kettering Health's services and foster relationships within the medical community.
• Serves as a point of contact for external providers, responding to inquiries and facilitating resolution of issues related to referrals or service access.
• Collaborates with internal departments, including marketing, clinical operations, and administration, to align outreach strategies and support organizational goals.
• Ensures compliance with HIPAA, other regulatory agencies, and state regulations in all communications and activities.
• Prepares reports and presentations summarizing outreach activities, referral trends, and provider feedback for leadership review.
• Maintains accurate records of outreach activities, provider contacts, and follow-up actions in designated systems.
• Travels to various healthcare facilities and provider offices as required to maintain relationships and support outreach efforts.

Skills

Relationship building

Verbal and written communication

Referral data analysis

Microsoft Office Suite

Data analytics tools

Organizational and event coordination

Independent and collaborative

HIPAA knowledge

Education

Bachelor's degree in marketing, communications, business, healthcare administration, or related field

Tools

Microsoft Office Suite

Data analytics tools

Job description

Kettering Health in Miamisburg, OH seeks a Physician Liaison to connect with external providers, grow referrals, and improve patient access. This full-time, day-shift role focuses on communication of services, onboarding new physicians, and collaboration across marketing and clinical operations.

Requires 3–5 years in healthcare marketing or physician relations, a Bachelor's in a related field, and a valid driver's license with ability to travel among facilities.