Physician Referral Navigator for Hospital Growth

PAM Health; Enola (PA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PAM Health seeks a physician relationship and referral development resource to travel nationwide across our markets. You will cultivate physician and referral networks, support census growth, and assist with pre-admission assessments for inpatient rehabilitation and LTACH programs.

This role requires coordinating with Admissions, navigating payer pre-certification, educating stakeholders, and fostering strong provider relationships to expand PAM Health programs and services.

Qualifications

• License in nursing, therapy, or social work or significant healthcare experience in marketing preferred.
• Must have a minimum of two years of experience in healthcare sales and/or marketing. Prior experience calling on physicians and referral sources preferred.

Responsibilities

• Maintains responsibility for patient referral until patient admits to PAM Health.
• Displays knowledge of inpatient rehabilitation and LTACH admissions criteria for pre-assessment analysis.
• Coordinates and completes on-site or remote pre-admission assessments and documents findings clearly.
• Reviews medical records to support pre-certification and admission criteria with payers.
• Obtains admission information, assesses appropriateness, and communicates status to referral sources.
• Orients patients/families to facility services and length of stay; educates and supports families.
• Communicates with Admissions and facility leadership to optimize census and case finding strategies.
• Follows up on pending cases and medical denials to re-evaluate admission potential.
• Conducts stakeholder follow-ups to ensure satisfaction and service levels.
• Provides market support during openings, staffing changes, and census growth initiatives.
• Identifies and targets new referral sources; maintains relationships with referral sources.
• Performs in-person appointments to market PAM Health programs and services.
• Maintains understanding of PAM Health programs; uses account management systems for profiles.
• Generates leads and referral opportunities through prospecting and relationship management.
• Supports census goals and market strategies; engages in community events and professional organizations.
• Attends Business Development meetings and educational presentations.
• Acts as a physician and referral development resource supporting facilities and markets.
• Identifies educator opportunities; coordinates in-services and tours for providers, families, and patients.
• Gathers market intelligence and assesses stakeholder needs; liaises with leadership on opportunities.
• Assists in new program development and managed care relationships as appropriate.

Skills

Interpersonal skills

Communication

Organizational skills

Independent work

Healthcare admissions knowledge

Payer authorization knowledge

Referral management

Relationship building

Education

Nursing/therapy/social work license

Healthcare marketing experience

Job description

PAM Health seeks a physician relationship and referral development resource to travel nationwide across our markets. You will cultivate physician and referral networks, support census growth, and assist with pre-admission assessments for inpatient rehabilitation and LTACH programs.

This role requires coordinating with Admissions, navigating payer pre-certification, educating stakeholders, and fostering strong provider relationships to expand PAM Health programs and services.