Physician Office Scheduler Full-Time

HCA Healthcare; Las Vegas (NV); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision insurance

401(k) match

Tuition assistance

Life insurance

Disability coverage

Paid time off

Employee stock purchase plan

Job summary

HCA Healthcare’s Parallon division is hiring a Patient Scheduling Call Center Agent to handle inbound calls, schedule appointments, verify insurance, and coordinate with physicians’ offices. This is a full-time, work-from-home role within 60 miles of an HCA hospital, with CST schedules and comprehensive on-boarding.

The position requires strong call center skills, ability to handle high volume, and accurate data entry for demographics and insurance details.

Qualifications

• One year of call center customer service experience preferred.
• Work-from-home requirement within 60 miles of an HCA hospital.

Responsibilities

• Answer incoming calls and schedule patient physician appointments in the registration system.
• Verify insurance and patient demographics.
• Inform patients of carriers that are out of network and provide Good Faith Estimates.

Skills

Call center experience

Job description

Hourly Wage Estimate: $15.46 - $23.19 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices.

Now hiring for FULL TIME! (No Weekend Requirement)

• 830am-5pm CST

• 930am-6pm CST

• 1030am-7pm CST

Training schedule is full-time for the first 3 weeks. Qualified candidates must be able to train Monday - Friday 8am-430pm CST for the first 3 weeks.

Duties and Responsibilities:

• Answering incoming calls in a timely and professional manner

• Scheduling all patient appointments for the physician practices including cancellations and changes

• Insurance verification and verification of patient demographics

• Selecting accurate insurance carrier plans and informs the patient of any carrier that is out of network

• Providing Good Faith Estimates upon patient request

Qualifications Needed:

• One year of call center customer service experience highly preferred

• This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

• This position will require you to be on the phone 95% of your day. Must be able to handle high inbound call volumes and meet daily metrics

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduling Contact Center opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.