Physician Liaison

American Oncology Network, LLC; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and rapidly growing organization dedicated to enhancing cancer care in community settings. This role focuses on building strong relationships with physicians and strategic partners while driving marketing initiatives to increase patient referrals. You will have the opportunity to make a significant impact on the lives of patients by promoting exceptional oncology services. With a commitment to professional development and a supportive work environment, this position offers a fulfilling career path in the oncology field. If you are passionate about making a difference and thrive in a fast-paced setting, this could be the perfect opportunity for you.

Benefits

Comprehensive Health Insurance

401k with 100% Match

Generous Paid Time Off

Professional Development Programs

Tuition Assistance

Flexible Work Options

Qualifications

• 4+ years in oncology or medical outside sales.
• Strong understanding of physician practice operations.
• Experience in a virtual working environment.

Responsibilities

• Manage relationships with physicians and strategic partners.
• Develop and implement regional marketing materials.
• Conduct community outreach and event planning.

Skills

Oncology Sales Experience

Communication Skills

Critical Thinking

Customer Service

CRM Proficiency

Interpersonal Skills

Time Management

Education

Bachelor's Degree in Business, Marketing, or Healthcare

Tools

MS Office Suite

CRM Platforms

Job description

Under the direction of the Associate Director, Referral Base Management professionally coordinates and implements referral base management, community outreach, employer marketing and communication initiatives to increase physician referrals, and increase awareness of services offered and ultimately, elevating patient census for assigned territory. Responsibilities include increasing “same store” year over year total new patient census with an emphasis on oncology referrals, managing local marketing budget and expenses.

Primary Key Performance Areas:

Establish and maintain relationships with physicians in our market and key strategic partners. Will visit physician offices and hospitals on a regular and routine basis to increase referrals. Must be adaptable to change, embracing new opportunities and showing flexibility in meeting practice goals.

Improve community outreach by partnering with local organizations, community and hospital liaisons.

Plan, schedule, and attend dinners, meetings, and other educational programs for Company physicians to meet the public, other current and prospective referral physicians and hospital staff.

Adapt marketing plan to changes within the region, including adjusting strategic initiatives to reflect new physicians joining the Company, insurance changes, and new service offerings at treatment centers

In conjunction with the Company’s Marketing Department, develop and implement regional based collateral and marketing materials that best serve referral sources.

Responsible for providing territory analysis to referral base management leadership, respective regional directors, senior vice president of operations, and AON practice physicians.

Assist new physicians in practice building by introducing them to key referrers and the local community. Required to evaluate, coordinate, and attend all events where practice physicians are presenting and/or moderating.

Research and coordinate local sponsorship opportunities and present them to Company physicians.

Evaluates and oversees local marketing to include budgeting planning and management, placement of advertising and sponsorship campaigns.

Represents the Company and manages all community outreach in territory, including, but not limited to local and national non-profits (ex. American Cancer Society, Leukemia & Lymphoma Society, etc.).

Prepare presentations using marketing resource materials such as brochures, data, and reports.

Develop and maintain accurate, current database(s) of industry contacts in CRM.

Utilize data analysis tools to strategically identify competitive information, new call targets and territory routing/planning.

Keep abreast of new offerings within the Company to promote new services.

Forecast on anticipated market trends and submit timely reports to referral base management leadership.

Prepare required and/or requested status reports.

After completion of the probationary period, may be asked to participate in the onboarding and training of new Physician Liaisons.

Follow and adhere to all federal and state regulations in regards to safety, HIPAA, and patient care with the highest integrity.

Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.

Position Qualifications and Requirements

Education:

• Bachelor’s degree (or equivalent experience) in Business, Marketing, Management, Healthcare, or related discipline is preferred.

Certifications/Licenses :

• Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Experience:

• (4+) four years’ experience in oncology, or urology industry and/or medical outside sales.
• Deep understanding of physician practice operations.
• CRM experience.
• Experience working across multiple geographies in a virtual working environment, fully utilizing technology and communication tools.
• Proven ability to build and execute integrated business development plans across a geographic market.
• Possess outstanding communication skills, able to influence both with and without authority, and be able to relate to a wide variety of stakeholders and constituents by adapting interpersonal styles as needed.
• Ability to be flexible and adaptable in a fast-paced environment.
• Ability to work independently and as part of team.
• Strong customer service, responsive, attention to detail and time-management skills.
• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Computer Skills:
  • Expert in MS Office Word, Excel, Power Point, and Outlook required.
  • CRM platform

Travel: 0% <25% 26-50% 51%-75% >75% Standard Core Workdays/Hours (specify weekends and call requirements): Monday to Friday 8:00 AM – 5:00 PM. Occasional weeknight and/or weekend events and/or programs. Essential Physical Requirements: refer to last page of job description for job specific physical and mental requirements.

About Us

American Oncology Network

AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care.

AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient.

Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most.

• As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program.
• At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country. Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.