Physician Informatics Training and Support Liaison- West Region

WellSpan Health; Chambersburg (Franklin County); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Job summary

WellSpan Health in Chambersburg, PA seeks a Physician Informatics Training and Support Liaison to train physicians and APCs on Epic and related systems, and to lead education programs. You will provide real-time end-user support, build curricula, and collaborate with Epic Principal Trainers to optimize workflows and satisfaction.

The role requires Epic Credentialed Trainer status within 60 days, plus clinical healthcare tech experience and strong communication.

Qualifications

• High School Diploma or GED required.
• BSN or health-related field or related education/technology preferred.
• Epic Credentialed Trainer certification required within 60 days.
• 3 years relevant experience; 1 year healthcare app support in a clinical setting required.
• Complete trainer training and pass assessments with 85% and present lesson within 60 days.

Responsibilities

• Maintains proficiency with physician/APC workflows in EHR and supporting systems.
• Provides real-time end-user support on-site and via remote tools.
• Leads Epic educational services programs as trainer/facilitator.
• Coordinates communication with stakeholder departments and learning initiatives.
• Utilizes help desk ticketing to track and close system tickets.
• Evaluates learning programs and suggests improvements to learning outcomes.
• Maintains system educational/training records and ensures compliance.
• Supervises, trains and orients staff; supports personnel performance actions.

Skills

Communication

Interpersonal skills

Customer service

Self-directed

Training coordination

Problem solving

Education

High School Diploma or GED

BSN or health-related field or equivalent

Job description

Physician Informatics Training and Support Liaison- West Region

Chambersburg, PA, United States

Job Info

• Job Category Information Technology
• Job Schedule Full time
• Job Shift Shift1 - Day
• Assignment Category Not Applicable
• FTE 1

Job Description

General Summary

Responsible for training and support of the Epic application and related systems, with a primary focus on physicians and advance practice clinicians (APC). Completes training and competency assessments required to become an Epic Credentialed Trainer. Facilitates training using Epic Training standards and utilizing proper curriculum. Works in conjunction with Epic Principal Trainers in a team-based framework to maintain physician/APC curriculums and in the assessment and development of new learning solutions. Leads at-the-elbow and remote support efforts with an emphasis on physician/APC workflow usability, optimization and satisfaction. Meaningfully contributes to planning, training, communication, deployment, support of new electronic health record modules or functionality, or related systems and services. Facilitates Remedy Force (Service Desk) requests and performs service recovery when necessary.

Responsibilities

Duties and Responsibilities
Essential Functions:

• Maintains proficiency with physician/APC workflows within the Employee Health Record (EHR) and supporting system environments.
• Provides real time end-user support through direct at-the-elbow presence or via remote desktop connection tools, with an emphasis on safety, efficiency and satisfaction. Maintains an on-site presence and active end-user engagement through regular rounding and informal conference attendance as appropriate.
• Implements, delivers and maintains assigned system-wide Epic educational services/programs as lead trainer/facilitator.
• Contributes to training program through regular written communication updates, tip sheets and formal or informal training. Facilitates communication to stakeholder departments, such as medical staff offices, WellSpan Medical Group and other key stakeholder groups.
• Coordinates communication with various stakeholders and leaders related to scope of training responsibilities and learning initiatives.
• Utilizes standardized Information Services tools, such as help desk ticketing system, to place, monitor and facilitate closure of system tickets identifying breaks, optimization requests or related items, adhering to established service level commitments. Leverages online vendor tools and reasonably available resources (e.g. Epic Userweb) to facilitate problem solving or for advancing WellSpan’s EHR technology.
• Contributes to the enhancement of organizational, team and individual performance through the appropriate and measurable evaluation of education and support interventions.
• Evaluates learning programs and recommends changes as needed to improve learning outcomes.
• Contributes to the development and maintenance of competencies related to the electronic health record for positions within the System.
• Provides outstanding, timely service to customers; fosters teamwork; and practices fiscal responsibility.

Common Expectations:

• Supports and advances system goals and initiatives while adhering to guiding principles of EHR design and deployment.
• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Demonstrates judgement and critical thinking and escalates to supervisor or leadership appropriately.
• Supervises, trains/orients staff, evaluates performance, and makes recommendations for personnel actions.
• Maintains System educational/training records.

Qualifications

Qualifications
Minimum Education:

• High School Diploma or GED Required
• Bachelors Degree Nursing (BSN) or other health related field, or education, or technology or equivalent. Preferred

Work Experience:

• 3 years Relevant experience. Required and
• 1 year Experience supporting healthcare applications or technologies in a clinical setting. Required

Courses and Training:

• Requires credentialing as an Epic Credentialed Trainer. within 60 days Required and
• Completion of application training and “train the trainer” course, successful completion of all assessments with a minimum score of 85% and successful presentation of a lesson to a panel of Epic-qualified experts. within 60 days Required

Knowledge, Skills, and Abilities:

• Assignment may require knowledge of computer software and operations.
• Self-directed.
• Demonstrates excellent communication and interpersonal skills (both verbal and non-verbal) with strong customer service orientation.
• Strong troubleshoot skills.
• Flexibility.
• Exhibits positive image of WellSpan, Epic application, and related systems at all times.
• Maintains composure and calm demeanor in challenging or difficult situations.

Benefits Offered:

• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay