Manager, Health Center

Cano Health LLC; Sun City (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

Cano Health LLC is seeking a Health Center Manager to lead daily clinic operations, optimize provider schedules, and ensure high-quality, patient-centered care in Sun City, FL. The role spans clinical, administrative, and financial functions to support value-based care goals.

You will supervise EMR workflows, billing processes, safety protocols, and patient engagement while collaborating with regional leadership to improve care delivery and outcomes.

Qualifications

• Demonstrated ability to manage clinic operations and lead diverse teams.
• Experience optimizing provider schedules, patient flow, and care gaps.
• Strong understanding of HIPAA, OSHA, CLIA, and emergency readiness.

Responsibilities

• Lead daily clinic operations, oversee clinical and administrative workflows, and ensure safety and quality.
• Reconcile daily collections, close billing days, manage expenses in Oracle, and monitor financial controls.
• Oversee patient experience, front desk operations, onboarding, and portal use to improve satisfaction.
• Monitor regulatory compliance and implement quality improvement initiatives.
• Drive value-based care strategy with care teams and regional leaders; analyze performance trends.
• Collaborate with Growth and HR to support patient retention and staffing needs.
• Oversee timekeeping, attendance, PTO, and staff development; conduct regular reviews.

Skills

People leadership

Communication

Patient-centered care

Problem solving

Value-based care knowledge

Cross-functional collaboration

Regulatory compliance awareness

Education

High School Diploma with healthcare experience

Associate Degree in Healthcare/Business

Bachelor’s Degree in Healthcare Administration or related field

BLS Certification (Preferred)

Tools

eCW EMR (superuser)

RingCentral

Workday HR

Oracle Financials

Power BI / Excel / Word / Teams / PowerPoint

Healthcare portals (Availity, payor systems)

TripMaster scheduling

NAVEX compliance tools

Cano.Net ticketing system

Job description

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. The Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience. The Manager is responsible for team leadership, regulatory compliance, operational excellence, and the alignment of clinic performance with value-based care (VBC) metrics and strategic objectives.

Essential Duties & Responsibilities

Clinical & Operational Oversight

Ensure smooth daily clinical operations, optimizing provider schedules and patient flow. Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps. Supervise EMR workflows, encounter closures, and documentation accuracy. Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills.

Administrative & Financial Management

Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash. Oversee clinic expenses in Oracle and ensure financial protocols are followed. Audit scheduling, coverage, interpreter/transportation needs, and room availability. Lead end-of-day reviews and raise critical issues to leadership.

Compliance, Safety & Quality

Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage. Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics). Lead incident reporting and corrective actions. Serve as site leader for emergency response protocols.

Patient Experience & Retention

Ensure seamless check-in/out and front desk operations. Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews). Oversee new patient onboarding, portal use, and patient education. Support non-compliance and disenrollment workflows.

Value-Based Care & Strategic Initiatives

Analyze performance trends and implement strategies to meet VBC contract goals. Collaborate with care teams and regional leaders to optimize clinical and financial outcomes. Participate in quality improvement workgroups and advocate for operational tools and resources.

Community Engagement & Growth

Partner with Growth team for clinic tours and onboarding of new patients. Support patient retention efforts and high-touch engagement strategies. Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources.

Performance Metrics

• HEDIS, STAR, and CAHPS scores
• Risk Adjustment / RAF accuracy
• Patient satisfaction and retention
• Visit capacity and no-show rates
• Hospital and ED utilization reduction
• Clinical documentation and care plan completion

Additional Duties & Responsibilities

Timekeeping & Attendance Management

Oversee the accurate and timely submission of employee timesheets, ensuring compliance with organizational policies and labor regulations. Maintain and monitor the PTO (Paid Time Off) calendar, ensuring appropriate staffing coverage and alignment with operational needs. Coordinate with HR and payroll departments to resolve discrepancies and ensure accurate tracking of hours worked and leave balances. Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related inquiries. Oversee the full employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding activities. Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.

Supervisory Responsibilities

Team Leadership & Development

Hire, train, and manage front desk staff, MAs, and referral coordinators. Conduct regular 1:1s, huddles, and performance reviews. Foster a culture of accountability, service excellence, and staff engagement. Identify training needs and manage performance improvement plans.

Education & Experience

• High School Diploma with 5+ years of relevant experience (healthcare or similar service industry).
• Associate Degree with 3+ years of relevant experience.
• Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience.
• BLS Certification, be able to respond to medical emergencies (Preferred).

Knowledge, Skills & Proficiencies

• Electronic Medical Record (eCW) – superuser level
• Ring Central – communication systems
• Workday – HR and team management
• Oracle – financial/expense tracking
• Power BI, Excel, Word, Teams, PowerPoint
• Healthcare portals (e.g., Availity, payor systems)
• TripMaster – transportation scheduling
• Compliance tools (e.g., NAVEX)
• Ticketing systems (e.g., Cano.Net)

Key Competencies

• Strong leadership and coaching skills
• Excellent communication and conflict-resolution abilities
• Patient-first mindset with a hands-on leadership style
• Proactive problem-solving and escalation judgment
• Deep understanding of VBC and population health goals
• Comfortable working in fast-paced, team-based environments

Behavioral Expectations

Advocate for your patient as a family member Reach out to patient post hospitalization/emergent event/concerning labs and document in eCW, as needed to support clinical Greeting patient warmly and address them by their preferred name Assist physically if patient needs assistance Touch base/collaborate with Medical Assistant/Provider frequently to keep an eye on schedule Partners with her clinic team- optimize the working partnership Support your associates around the clinic to support the team when asked and available Bilingual (English and Spanish) preferred.

Job Requirements

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Work will involve constant driving/traveling to assigned clinics/territories. Travel Required Amount of Expected Travel Details Yes 0-25% Flexibility to travel to clinical sites as needed.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Equal Opportunity Statement

Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Company Culture

Join our team that is making a difference! Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here Together, we have the opportunity to serve and grow with purpose. Find your team and begin your journey of transforming healthcare!