Physician Ambassador

Real Radiology LLC.; Omaha (NE); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Company-sponsored lunches & snacks

Job summary

Real Radiology is seeking a Physician Ambassador to serve as a dedicated advocate for Radiologists and a trusted liaison with the company. You will deliver a personalized, reliable experience and build long-term relationships with physicians.

In this role you will onboard new radiologists, support day-to-day needs, coordinate across departments, resolve issues, forecast future needs, and ensure seamless communication and follow-through to strengthen engagement and partnership with Real Radiology.

Qualifications

• 2+ years of experience in healthcare, customer service, hospitality or office admin setting preferred.
• Proficient in Microsoft Office Suite and general business/computer applications.

Responsibilities

• Serve as primary trusted contact for Radiologists, coordinating scheduling, case mix, workload questions and productivity metrics.
• Own onboarding and orientation for new radiologists (1099 relationship).
• Track licenses and certifications, flag renewals to prevent lapses.
• Anticipate Radiologist needs and resolve issues, escalating when necessary.
• Build cross-functional relationships with Scheduling, IT, Accounting, Credentialing, Leadership.
• Communicate proactively with Radiologists and respond to inquiries promptly.
• Identify workflow gaps and recommend process improvements to leadership.
• Independently manage projects and special assignments with minimal oversight.

Skills

Relationship building

Customer service

Communication

Project management

Tools

Microsoft Office Suite

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Omaha, NE, US

About the Job

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

Summary

The Physician Ambassador is a critical role within the Real Radiology model and a key differentiator in the physician experience. Serving as a dedicated advocate for the Radiologist and a trusted liaison between the Radiologist and the company, the Physician Ambassador is responsible for delivering an exceptional, personalized, and consistently reliable experience.

The role is centered on building strong, long-term relationships with Radiologists while proactively anticipating and addressing their needs. Key responsibilities include onboarding new Radiologists, supporting day-to-day needs, coordinating across internal departments, resolving and mitigating issues, forecasting future needs, and ensuring seamless communication and follow-through. Through a high-touch, service-oriented approach, the Physician Ambassador helps create a top-tier experience that strengthens physician engagement, satisfaction, and partnership with Real Radiology.

Job Functions

• Serve as the primary, trusted point of contact for Radiologists, proactively coordinating on scheduling, case mix and workload questions, compensation questions, productivity metrics, and quality assurance items before they escalate
• Own onboarding and orientation for new radiologists, ensuring a smooth, professional start to their independent contractor (1099) relationship with the organization
• Partner with the Licensing and Credentialing team to track required licenses and certifications, flagging renewals proactively to prevent lapses
• Anticipate Radiologist needs and independently resolve issues, escalating to leadership only when necessary
• Build and maintain strong cross-functional relationships with Scheduling, IT, Accounting, Credentialing, and Leadership to represent Radiologist needs internally and resolve issues quickly
• Communicate proactively, keeping Radiologists informed of relevant updates and responding to inquiries promptly and professionally
• Identify workflow gaps and recommend process improvements to leadership
• Independently manage projects and special assignments, planning ahead and following through with minimal oversight

Preferred Talents

• Self-sufficient and proactive, with the ability to plan ahead and anticipate needs before they arise
• Exceptional written and verbal communication skills; comfortable communicating with physicians and leadership alike
• Strong computer literacy, including the Microsoft Office Suite
• Proven ability to build and maintain strong cross-functional relationships with Physicians and internal partners
• High attention to detail and ability to manage multiple priorities simultaneously
• Sound judgment, discretion, and professionalism when handling sensitive physician information
• Adaptable, collaborative, and team-first mindset
• Strong analytical and problem-solving skills, with a resourceful and solutions-oriented approach.

Qualifications Preferred

• 2+ years of experience in healthcare, customer service, hospitality or office admin setting preferred
• Proficient in Microsoft Office Suite and general business/computer applications

Benefits and Perks

• Comprehensive benefits package, including retirement and profit sharing
• Paid time off and flexibility to support your personal life
• Fuel for your day with company sponsored lunches & snacks