Physical Therapy Front Desk Specialist

Southern Indian Health Council, Inc.; Little Ewiiaapaayp (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

Southern Indian Health Council, Inc. in Alpine, CA seeks a Medical Receptionist to greet patients, schedule appointments, handle phones, verify insurance, collect payments, and support therapists in a fast-paced clinic setting.

As part of the Medical Department, you will ensure accurate registration, update patient records in the EHR, follow up on visits, and maintain a clean, organized waiting area while upholding HIPAA compliance and patient confidentiality.

Qualifications

• Medical front office experience is required.
• High School diploma or GED required.
• HIPAA compliance and patient confidentiality required.
• Must be able to travel to SIHC sites if needed.

Responsibilities

• Schedule appointments using the designated system according to guidelines.
• Answer multi-line phone, direct calls, take messages, and handle inquiries regarding policies and appointments.
• Provide superb customer service per SIHC standards (positive attitude, phone etiquette, personalized patient care).
• Verify insurance coverage and obtain/authorize benefits as needed for treatment.
• Collect co-payments and other patient payments, including lab/x-ray fees; checkout patients and schedule return visits.
• Update patient information in the EHR and maintain accurate records.
• Maintain waiting area and assist therapists with equipment cleanliness when needed.

Skills

Customer service

Phone etiquette

HIPAA compliance

Medical front office

EHR systems

Education

High School diploma or GED

Tools

EHR system

MS Word

Outlook

Job description

Southern Indian Health Council, Inc. in Alpine, CA seeks a Medical Receptionist to greet patients, schedule appointments, handle phones, verify insurance, collect payments, and support therapists in a fast-paced clinic setting.

As part of the Medical Department, you will ensure accurate registration, update patient records in the EHR, follow up on visits, and maintain a clean, organized waiting area while upholding HIPAA compliance and patient confidentiality.