Physical Therapy Coordinator

Primus Hospital; Tinley Park (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Growth opportunities

Job summary

Primus Orthopedics in Illinois is seeking a detail‑oriented Physical Therapy Coordinator to join the team. This role blends front office administration with hands‑on clinical support in a busy outpatient setting.

You will welcome patients, handle scheduling, verify insurance, collect payments, and maintain HIPAA‑compliant records while assisting the Physical Therapist with treatments and equipment setup. A professional, service‑minded attitude is essential.

Qualifications

• High School Diploma or GED required.
• Exceptional customer service and communication skills.
• Strong organizational skills with the proven ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, including EMR/EHR software and standard office programs (Microsoft Office).
• Ability to stand for extended periods and the physical capability to assist in lifting or moving patients and equipment (up to 50 pounds).
• A compassionate, energetic, and professional demeanor.

Responsibilities

• Greet patients, check in/out, and manage a multi-line phone system.
• Schedule management and appointment coordination.
• Verify insurance and obtain pre-authorizations for treatment.
• Collect co-pays and balances and maintain patient financial records.
• Maintain HIPAA-compliant patient files and forms.
• Process new patient intake forms and required paperwork.
• Assist the Physical Therapist with patient care tasks under supervision.
• Set up and prepare treatment areas and equipment.
• Apply basic modalities as directed by the therapist.
• Monitor patients during prescribed exercises and report changes.
• Assist patients with transfers and mobility.
• Maintain cleanliness and inventory of clinic and equipment.

Skills

Customer service

Communication

Organization

EMR/EHR

Microsoft Office

Physical stamina

Education

High School Diploma or GED

Job description

About Us

The Chicago Center for Sports Medicine & Orthopedic Surgery (doing business as Primus Orthopedics) is a comprehensive orthopedic and physical therapy practice-serving patients across two locations. We pride ourselves on delivering exceptional care through a team-based approach.

Key Responsibilities

This role is split between front office administration and clinical support.

Administrative / Reception Duties (Front Office)

• Serve as the first point of contact for the clinic, warmly greeting and checking patients and visitors in and out.
• Manage a multi-line phone system, directing calls and taking accurate messages.
• Efficiently manage and maintain the therapist's scheduling calendar, booking, canceling, and rescheduling appointments.
• Perform insurance verification and obtain pre-authorizations for treatment.
• Collect and process co-pays, deductibles, and outstanding patient balances.
• Maintain and organize patient files, ensuring all records are accurate, up-to-date, and compliant with HIPAA regulations.
• Process new patient intake forms and assist with any necessary paperwork.

Clinical Support / Tech Duties

• Assist the licensed Physical Therapist with patient care tasks under direct supervision.
• Set up and prepare treatment areas and equipment before and after each session.
• Apply basic therapeutic modalities (e.g., heat/cold packs, electrical stimulation) as directed by the therapist.
• Monitor patients during prescribed therapeutic exercises, noting and reporting any changes or concerns to the therapist.
• Assist patients with safe transfers and mobility around the clinic.
• Maintain the overall cleanliness, organization, and sanitation of the clinic, including treatment rooms and gym equipment.
• Manage, clean, organize the clinic’s linen, equipment, and supply inventory.

Required Skills & Qualifications

• High School Diploma or GED required.
• Exceptional customer service and communication skills (written and verbal).
• Strong organizational skills with the proven ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, including EMR/EHR software and standard office programs (Microsoft Office).
• Ability to stand for extended periods and the physical capability to assist in lifting or moving patients and equipment (up to 50 pounds).
• A compassionate, energetic, and professional demeanor.

Preferred Qualifications

• Previous experience as a Physical Therapy Aide, Tech, or Medical Receptionist is a plus.
• Familiarity with medical terminology and standard billing practices.

Schedule & Benefits

• Full-time position, Monday–Friday.
• Competitive compensation based on experience.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Supportive team environment with opportunities for growth.

How to Apply

Interested candidates should submit their resume and a brief cover letter to [e-mail] with the subject line: Physical Therapy Coordinator Application – [Your Name].