Physical Therapist Home Health

White Willow Staffing; West Haven (CT); On-site; USD 91,000 - 103,000; Full time

Job summary

A leading company is seeking a Field Service Manager to oversee a skilled team of technicians in the Western Region. This role involves managing daily operations, ensuring compliance with safety standards, and providing training. The successful candidate will possess a relevant engineering degree and strong problem-solving skills. The position offers a competitive salary, full benefits, and additional bonuses.

Benefits

Full benefits

Profit sharing contribution to 401k

$10,000 anniversary bonus every five years

Qualifications

• 3 years of experience working in a technical services environment.
• Attends mandatory in-house technical training courses each year.

Responsibilities

• Manages a team of Field Service Technicians, including hiring and training.
• Maintains adherence to safety and quality standards.
• Reports product failure trends to product groups.

Skills

Analytical problem solving

Communication

Education

Bachelor’s degree in electrical, mechanical or chemical engineering

Tools

SAP

Excel

Job description

The Field Service Manager is responsible for the day-to-day management of Field Service Technicians and support activities in the Western Region. The Field Service Manager manages a team of 12(+ / -) highly skilled degreed technicians who troubleshoot, repair and calibrate bench top analytical instrumentation used in R&D Labs. The base salary range for this position is $91,000 / year to $103,000 / year plus bonus. The client also offers full benefits, a profit sharing contribution to your 401k, and a $10,000 anniversary bonus every five years. This is not a Service Manager position for a copier company or auto dealer. Position reports to the Service Manager for the Western Region.

Responsibilities :

• Manages a team of Field Service Technicians. Interviews, makes hiring recommendations, develops staff, assigns and schedules work, and appraises performance.
• Ensures that Field Service Technicians are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
• Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
• Compiles and maintains operational records, such as repair time records, repair and maintenance statistics, and test results.
• Reports product failure trends and / or product weaknesses to the appropriate product groups.
• Maintains proper systems to monitor performance of Service Technicians by calculating MTBF (Mean Time Between Failure), MTTR (Mean Time To Repair), revenue per head, profit margins, etc. via SAP software and Excel macros.
• Responsible for oversight in the identification and routine calibration of test equipment (required for ISO / IEC 17025 calibrations).
• 3 years of experience working in a technical services environment.
• Attends mandatory in-house technical training courses each year to stay current on new developments in the field. Certificates are awarded upon satisfactory completion of each program.

Skills & Qualifications :

• Advanced knowledge of the theoretical and practical application of engineering science and technology.
• Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers.
• Bachelor’s degree in electrical, mechanical or chemical engineering, physics or related field.
• Analytical problem solving skills.
• Excellent verbal / written communication and interpersonal skills.