Physical Security System Administrator

Unlimited Technology, Inc.; Utah; On-site; USD 100,000 - 130,000; Full time

Job summary

Join a dynamic team at a leading security contractor, where innovation meets collaboration. As a System Administrator, you'll support cutting-edge Physical Security and IT systems, ensuring seamless operations for premier clients. This role offers a unique opportunity to work with advanced technologies and develop your skills in a supportive environment. With a commitment to excellence, you'll be the key point of contact for technical support, troubleshooting, and maintaining high standards of service. If you're passionate about technology and eager to grow, this is the perfect opportunity for you.

Benefits

Health, Dental, and Vision Coverage

Life Insurance

401(k) with Company Match

Paid Time Off

11 Paid Holidays

Qualifications

• 5+ years of experience in technical support for software applications.
• Proven experience with Windows and Network Administration.

Responsibilities

• Provide technical support for Physical Security and IT systems.
• Administer user accounts and network security configurations.
• Maintain technical documentation and standard operating procedures.

Skills

Technical Support

Windows Administration

Network Administration

Troubleshooting

Effective Communication

Education

Relevant Coursework in Computer-Related Field

Tools

Windows Server Operating Systems

Active Directory

Cisco Meraki

Lenel

Milestone

Crestron Audio-Visual Systems

Job description

Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation, and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting-edge technology solutions to meet our customers’ ever-changing needs. We secure the facilities and networks of the world’s leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients.

Unlimited Technology (UT) is looking for an on-site System Administrator supporting an enterprise Physical Security Access Control, Video (CCTV), Audio-Visual, and IT/Network Infrastructure systems. The position requires a three-day-a-week (Monday/Wednesday/Friday) onsite resource located in the Santa Clara area. You will be the main point of contact for the client when it comes to the IT/Network/AV/Physical Security systems.

Qualified candidates MUST have the ability to communicate to clients at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to the client and setting and managing expectations.

We are a dynamic company with a work-hard, play-hard attitude that offers competitive compensation, benefits, and opportunities to learn and work with ground-breaking technologies and premier clients. Our team has a wide range of talent, experience, and knowledge of IT in the Security Industry.

The selected candidate will:

• Provide technical support for system platform with associated components and environments, including installing/rebuilding servers and workstations; configure hardware, peripherals, services, settings, directories, and storage in accordance with standards and projection/operational requirements.
• Provide hands-on support with Windows enterprise server administration (2016/2019/2022), as well as Windows 10/11, including patching/updates of systems and system builds.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, switches, hotspots, network infrastructure, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Investigate, troubleshoot, and fix hardware and software availability and performance issues.
• Support operation of software applications and databases.
• Administer user account properties, single sign-on, and network security configurations.
• Provide white-glove customer support to on-site personnel with any network/technical issues, such as issues connecting to Wi-Fi, configuring and using AV equipment in the conference center, badging issues at card readers, etc.
• Maintain technical documentation and standard operating procedures for both customers and in-house staff.

Requirements

• 5 plus years of experience providing technical support to software applications.
• Proven experience with Windows Administration, including but not limited to working knowledge of:
• Windows Server Operating Systems
• Active Directory administration
• Group Policy administration
• DNS administration
• Proven experience with Network Administration, including but not limited to working knowledge of:
• Cisco Meraki L2 and L3 switches
• Experience working with Lenel and Milestone ACS and VMS systems.
• Demonstrated proficiency in new technologies, strong troubleshooting/problem-solving skills, particularly in technical areas, and effective written and oral communication skills.
• A degree in a computer-related field is not required, although relevant coursework and/or experience is preferred.
• Aptitude for and willingness to learn new technologies are considered essential skills for this position, which requires a significant amount of self-paced, self-directed study.
• Ability to partner with vendors and manufacturers for troubleshooting current and future issues/problems.
• Support events that happen within the conference center for both Wireless and AV Solutions.

Extra:

• Physical Security System’s experience (Lenel, Milestone, etc.).
• Install, configure, and manage systems such as Crestron Audio-Visual systems.
• Install, configure, and manage systems such as Lenel for Physical Security.
• Install, configure, and manage systems such as Milestone for Video Management Systems.
• The company will provide training for any of the products mentioned in the Extras section; however, any knowledge of those products or similar products is a huge plus.

Pay Range

$100,000 - $130,000 USD

• Health, dental, and vision coverage
• Life insurance
• 401 (k) w/company match 100% up to 3% and an additional 50% match of 2%
• Paid time off
• 11 Paid Holidays

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.