Physical Security Specialist - Overnight Shift (Onsite) - Provo, UT

Cobalt; Provo (UT); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health/vision/dental

Life insurance

401k

Vacation/sick leave

Job summary

Cobalt AI is seeking a Physical Security Specialist for an onsite overnight role in Provo, UT. You will monitor live events from autonomous indoor security robots, manage alarms and access control feeds, and provide real-time client support while documenting incidents.

Ideal candidates are observant, calm under pressure, with strong communication skills and a customer-service mindset. Experience in security, dispatch, or monitoring is a plus, and you will work closely with our engineering and

Qualifications

• Excellent communication and critical thinking skills.
• Calm, focused decision-making under pressure.
• A reliable, team-first attitude.
• Experience with security, dispatch, monitoring, or customer service is a plus.
• High attention to detail and comfort using on-screen tools and procedures.

Responsibilities

• Monitor live security events and escalations.
• Oversee alarms, door activity, and camera feeds tied to access control systems.
• Track system performance and elevate operational issues when needed.
• Communicate with clients via robot, phone, or text as needed.
• Log detailed reports and coordinate with Engineering or Support when needed.

Skills

Communication

Critical thinking

Calm under pressure

Team player

Customer service

Attention to detail

Job description

Summary

Cobalt AI uses automation to elevate physical safety and security in the workplace. Our Cobalt Monitoring Intelligence platform combines AI-powered technology with trained human specialists to provide 24/7, human-verified monitoring of surveillance cameras, alarms, access control systems, and autonomous indoor security robots across enterprise locations.

As a Physical Security Specialist, you'll be the human intelligence behind our technology—monitoring live security events, assessing incidents, communicating with clients, and making real-time decisions that help protect Fortune 500 companies and other organizations. This role is ideal for dependable, observant individuals who thrive in fast-paced environments and enjoy combining technology with exceptional customer service.

Note: This is an onsite operations role and is not an engineering position.

Available Shift: Overnight Shift 12:00AM - 8:30AM MT - Sunday - Thursday

Responsibilities: Remote Site Monitoring

• Monitor live patrols performed by autonomous indoor security robots
• Oversee alarms, door activity, and camera feeds tied to access control systems
• Track system performance and elevate operational issues when needed

Event Response & Escalation

• Review and tag security events (audio, video, ACS) using internal tools
• Assess incidents and follow clear escalation protocols based on site-specific guidelines
• Communicate with clients via robot, phone, or text as needed

Customer-Facing Support

• Act as the first line of contact for clients during live events or interventions
• Maintain a calm, professional presence in fast-paced situations
• Log detailed reports and communicate with Engineering or Support when needed

Qualifications

• Excellent communication and critical thinking skills
• Calm, focused decision-making under pressure
• A reliable, team-first attitude
• Experience with security, dispatch, monitoring, or customer service is a plus
• High attention to detail and comfort using on-screen tools and procedures

Benefits

• - Health/vision/dental
• - Life insurance
• - 401k
• - Vacation/sick leave

Salary: $16.50 an hour (with overnight stipend)

Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.