Physical Security Specialist - Midshift (Onsite) - Provo, UT

Cobalt; Provo (UT); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health/vision/dental

Life insurance

401k

Vacation/sick leave

Job summary

Cobalt AI operates on-site monitoring to elevate physical safety across enterprise locations, combining AI with human specialists for 24/7, verified oversight of surveillance, alarms, and access control systems.

The role is an onsite operations position (not engineering), with midshift hours 4:00PM–12:30AM MT. You’ll monitor robots, update clients, and escalate issues per site guidelines, while maintaining calm professionalism under pressure.

Qualifications

• Strong communication and critical thinking under pressure.
• Reliable, team-first attitude and high attention to detail.
• Experience with security, dispatch, monitoring, or customer service is a plus.

Responsibilities

• Monitor live patrols performed by autonomous indoor security robots.
• Oversee alarms, door activity, and camera feeds tied to access control systems.
• Track system performance and elevate operational issues when needed.
• Log detailed reports and communicate with Engineering or Support as required.
• Communicate with clients via robot, phone, or text during incidents.

Skills

Communication

Critical thinking

Calm under pressure

Team player

Attention to detail

Customer service

Security/monitoring experience

Job description

Summary

Cobalt AI uses automation to elevate physical safety and security in the workplace. Our Cobalt Monitoring Intelligence platform combines AI-powered technology with trained human specialists to provide 24/7, human-verified monitoring of surveillance cameras, alarms, access control systems, and autonomous security robots across enterprise locations.

Note

This is an onsite operations role and is not an engineering position.

Available Shift

Midshift 4:00PM - 12:30AM MT

Responsibilities

Remote Site Monitoring

• Monitor live patrols performed by autonomous indoor security robots


• Oversee alarms, door activity, and camera feeds tied to access control systems


• Track system performance and elevate operational issues when needed

Event Response & Escalation

• Review and tag security events (audio, video, ACS) using internal tools


• Assess incidents and follow clear escalation protocols based on site-specific guidelines


• Communicate with clients via robot, phone, or text as needed

Customer-Facing Support

• Act as the first line of contact for clients during live events or interventions


• Maintain a calm, professional presence in fast-paced situations


• Log detailed reports and communicate with Engineering or Support when needed

Qualifications

Excellent communication and critical thinking skills Calm, focused decision-making under pressure A reliable, team-first attitude Experience with security, dispatch, monitoring, or customer service is a plus High attention to detail and comfort using on-screen tools and procedures

Benefits

• - Health/vision/dental


• - Life insurance


• - 401k


• - Vacation/sick leave

Salary: $16.50 an hour (with overnight stipend)

Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.