Physical Security Operations Analyst (Hybrid NYC)

Seneca Resources Company, LLC; New York (NY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Seneca Resources Company, LLC in New York, NY is seeking a Physical Security Operations Analyst to support enterprise security technology programs across a large transportation network, including remote monitoring, video surveillance, and deployable camera systems. You will work with security operations, IT, field teams and vendors to improve reliability, track activities, and prepare management reports.

Ideal candidates have strong analytical and project coordination skills and familiarity with

Qualifications

• 0–3 years of relevant experience in operations analysis, security systems support, or a related field.
• Proficiency in project management and coordination tasks.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Visio and familiarity with project management tools.
• Working knowledge of physical security technologies, remote monitoring systems, or video surveillance solutions.
• Strong business writing skills, including preparation of professional reports, technical summaries, and project documentation.
• Ability to interpret operational metrics, system logs, incident information, and performance data.
• Experience supporting project tracking, milestone reporting, and task coordination.
• Ability to communicate technical information clearly to technical and nontechnical audiences.
• Strong verbal communication, teamwork, and time management skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Education/experience: At least three years of formal education beyond high school or a minimum of two years of relevant work experience.

Responsibilities

• Support the daily coordination and operational effectiveness of enterprise remote monitoring and security technology systems.
• Assist with initiatives involving video surveillance, camera infrastructure, remote security monitoring, and incident management technologies.
• Work with security operations teams and technical personnel to identify and address system performance issues.
• Monitor and analyze system availability, incident response metrics, coverage levels, and operational performance.
• Support improvements to system reliability, efficiency, and operational capabilities.
• Coordinate with internal teams and vendors to maintain effective security technology operations.
• Collaborate with technical support personnel, field teams, and end users to investigate security system issues.
• Assist with troubleshooting camera systems, remote monitoring platforms, and related technologies.
• Document technical problems, troubleshooting activities, test results, and corrective actions.
• Escalate complex issues to specialized IT, networking, cybersecurity, or vendor support teams.
• Track outstanding technical issues through resolution and provide timely status updates.
• Support system testing, validation, and operational readiness activities.
• Support project managers in planning, organizing, and tracking security technology initiatives.
• Monitor project schedules, milestones, tasks, deliverables, and dependencies.
• Assist with project scope development, requirements gathering, and status reporting.
• Identify operational risks, project delays, and improvement opportunities.
• Coordinate meetings, track action items, and maintain project documentation.
• Work with security, IT, operations, and field teams to support technology deployments and program objectives.
• Ensure project activities align with organizational policies, security requirements, and established procedures.
• Identify opportunities to improve security operations through process enhancements and technology upgrades.
• Support evaluations of emerging technologies, including advanced video analytics and AI-enabled monitoring tools.
• Assist with pilot programs, proof-of-concept initiatives, and security technology integration projects.
• Coordinate activities involving deployable camera systems and remote monitoring improvements.
• Gather operational requirements and support the integration of new solutions into existing environments.
• Document technology improvement recommendations, implementation progress, and operational outcomes.
• Collect, organize, and analyze operational data from security systems and related projects.
• Review system logs, performance metrics, incident data, and project status information to identify trends and issues.
• Track key performance indicators such as system uptime, incident response times, camera coverage, and program progress.
• Prepare dashboards, status reports, incident summaries, and executive-level presentations.
• Translate technical information and analytical findings into clear, actionable recommendations.
• Provide leadership with accurate updates on operational performance, project milestones, and emerging concerns.
• Support departmental reporting and presentation needs.
• Develop and maintain business process flows, system diagrams, and operational workflow documentation.
• Create technical diagrams using Microsoft Visio and other applicable project management tools.
• Document troubleshooting procedures, system testing results, and technical issues.
• Assist with system architecture documentation and cybersecurity risk assessment materials.
• Prepare professional business correspondence, meeting summaries, reports, and technical documentation.
• Maintain organized project files and ensure documentation is accurate, current, and accessible.
• Support the development and improvement of operational policies, procedures, and standards.
• Follow organizational policies and cybersecurity protocols when handling security-related information.
• Coordinate with legal, compliance, cybersecurity, and operations teams regarding data protection and operational risk.
• Support secure handling and sharing of video surveillance information, drone-collected data, and other sensitive materials.
• Communicate effectively with technical and nontechnical stakeholders.
• Coordinate activities across multiple departments and operating locations.
• Support operational initiatives that strengthen security preparedness and risk mitigation.

Skills

Project coordination

Analytical skills

Documentation

Microsoft Visio

Security operations

Communication

Education

Three years of higher education or equivalent work experience

Tools

Video Surveillance

VMS

Remote Monitoring Systems

Job description

Seneca Resources Company, LLC in New York, NY is seeking a Physical Security Operations Analyst to support enterprise security technology programs across a large transportation network, including remote monitoring, video surveillance, and deployable camera systems. You will work with security operations, IT, field teams and vendors to improve reliability, track activities, and prepare management reports.

Ideal candidates have strong analytical and project coordination skills and familiarity with