Physical Security Officer I

Charter Communications; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Physical Security Officer, where your leadership and integrity will play a crucial role in ensuring the safety and security of employees and property. In this dynamic position, you'll conduct daily security operations, monitor access control systems, and respond to incidents, all while providing exceptional customer service. With a commitment to professional development and a supportive team environment, this role offers a unique opportunity to grow your career in the security field. If you're diligent and perceptive, this is the perfect place to thrive.

Benefits

Comprehensive Pay and Benefits Package

Career Growth Opportunities

Training and Development Programs

Supportive Team Environment

Qualifications

• Strong leadership and integrity to resolve security risks.
• Ability to operate security technology and software.
• Experience in customer service and security protocols.

Responsibilities

• Ensure safety and protection of individuals and property.
• Conduct daily security operations and patrols.
• Respond to alarms and investigate incidents.

Skills

Leadership

Situational Assessment

Customer Service

Integrity

Communication Skills

Education

High School Diploma or Equivalent

Tools

MS Office (Word, PPT, Excel)

Access Control Systems

Guard Tour Platform

Video Systems

Job description

Are you a strong leader with institutional security knowledge? Can you quickly assess situations and act with integrity to resolve security risks? If you have a strong sense of service and desire to support your community, a Physical Security job with Spectrum may be right for you.

Our Corporate Physical Security team ensures the physical security and safety of Spectrum employees, property, and customers. CPS operates out of corporate campuses throughout the country and works with partners in more than 41 states to provide a full range of exceptional security and customer services.

BE PART OF THE CONNECTION

As a Physical Security Officer at Spectrum, your primary objective is to ensure the safety and protection of individuals, property, and sensitive information within our corporate campuses and facilities. You will achieve this by maintaining a secure work environment and upholding the highest standards of professionalism and courtesy. Key responsibilities include patrolling the premises, monitoring access control systems and cameras, screening deliveries, and responding to critical incidents as per established protocols, while providing excellent customer service to employees, guests, and vendors. As a PSO, you will also be expected to gain expertise in the security platforms used by Spectrum.

WHAT OUR PHYSICAL SECURITY OFFICERS ENJOY MOST

1. Conducting all aspects of the daily security operations on-site, including executing the overall security plan by:
   1. Controlling Access
   2. Conducting Interior and Exterior Patrols
   3. Responding to Alarms
   4. Implementing the Mail Safe Program
   5. Responding to Critical Incidents
   6. Investigating Suspicious Behavior, Incidents, and Security Breaches
   7. Reporting to Chain of Command and Internal Partners
   8. Contacting Emergency Services as Required
2. Identifying and reporting security vulnerabilities and safety issues.
3. Creating and updating incident reports.
4. Coordinating and liaising with internal business partners.
5. Adhering to Spectrum's policies when handling sensitive or confidential information.
6. Adhering to Spectrum's Integrity Policy and Code of Conduct.
7. Knowing post orders and associated policies and procedures.
8. Ensuring quality of service and adherence to policies and procedures.
9. Utilizing, accounting for, and maintaining team equipment.
10. Becoming knowledgeable in the use of Spectrum security platforms and technology.
11. Being available for occasional assignments to special events on and off-campus.
12. Ensuring that required security training is conducted and completed.
13. Serving as a backup to other officers as needed, willing to work irregular hours and weekends.

We operate a highly responsive security operations center open 24/7. Successful employees maintain an always-on level of observation, while also offering the first warm smile for many at our corporate offices. Our team innovates with our use of data and metrics to effectively address risks and work more efficiently. If you're diligent, perceptive, and welcoming, you'll thrive in our environment of professional development and career growth opportunities.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• High school diploma or equivalent
• Must possess a valid Driver's License
• Ability to use office software/computer skills (re: MS Office - Word, PPT, Excel)
• Ability to operate a radio, telephone, and cellular phone with associated applications
• Ability to learn Spectrum's access control systems, guard tour platform, video systems, and other security-related technology

Preferred Qualifications

• Security Certification
• Customer service in the retail or hospitality sector
• Graduate of a law enforcement training academy

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you—at work and in life

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GSE101 2025-53684 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business, and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.