Physical Security Leader: Incident Response & Operations

TikTok; San Jose (CA); On-site; USD 115,000 - 228,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

Paid Personal Time

Job summary

TikTok is seeking a seasoned security leader to oversee physical security across the assigned area portfolio, balancing day-to-day operations with strategic risk management and readiness. You will guide incident response, workplace disruptions, and guard-force performance while partnering with internal stakeholders.

In this role, you will drive standards, manage budgets and vendor relationships, and influence cross-functional teams to ensure safe, secure, and resilient workplaces at scale in a

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years of leadership experience in physical security, corporate security, investigations, law enforcement, military, emergency response, or a related field.
• Experience leading 24/7 security operations and a guard force across multiple sites, locations, or business environments.
• Experience leading or coordinating response to workplace incidents, emergencies, or other high‑impact situations.
• Experience managing scope of work, KPIs, SLAs, operational performance standards, and operating budgets, with the ability to operate tactically and influence decisions at a strategic level.
• Strong communication, judgment, and stakeholder management skills, with the ability to lead confidently during emergencies and engage effectively with frontline teams, cross‑functional partners, end users, and senior leaders.

Responsibilities

• Lead physical security operations across an assigned area portfolio to ensure strong day‑to‑day coverage, operational consistency, and service delivery.
• Lead the local security response to incidents, investigations, workplace disruptions, and emergency situations, including mitigation, recovery, and post‑incident follow‑up, in close partnership with internal stakeholders.
• Manage guard force service delivery through clear operational expectations, scope of work, KPI and SLA management, performance reviews, and ongoing refinement of service standards as operational needs evolve.
• Build trusted partnerships with business leaders, internal and external teams to support security priorities, operational readiness, and effective service delivery.
• Use operational metrics, incident trends, and internal security reports to spot gaps, raise standards, and support better decision‑making across the portfolio.
• Drive alignment with internal standards while identifying local challenges that may require risk‑based variances, and partner with internal teams on risk assessments to turn findings into practical improvements to controls, procedures, and workplace resilience.
• Respond to workplace and business needs with a calm, service‑minded approach, including conflict de‑escalation, user outreach, office openings, security upgrades, business resiliency work, and occasional offsite event support.

Skills

Security leadership

24/7 operations

Incident response

Stakeholder management

Calm service mindset

Education

Bachelor’s degree or equivalent practical experience

Job description

TikTok is seeking a seasoned security leader to oversee physical security across the assigned area portfolio, balancing day-to-day operations with strategic risk management and readiness. You will guide incident response, workplace disruptions, and guard-force performance while partnering with internal stakeholders.

In this role, you will drive standards, manage budgets and vendor relationships, and influence cross-functional teams to ensure safe, secure, and resilient workplaces at scale in a