Photonics Support Engineer I: Entry-Level Impact

Thorlabs; Lafayette (CO); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

Paid time off (PTO)

401(k) plan

Tuition reimbursement

Job summary

Thorlabs in Lafayette, CO seeks a Photonics Support Engineer I to deliver entry-level technical support for optics, lasers and light sources across our global customers. You will troubleshoot, reproduce setups in the lab, and guide customers to optimal Thorlabs solutions.

The role involves working with multiple teams, developing custom solutions, and supporting tradeshow and customer visits while travel to other Thorlabs locations may be required.

Qualifications

• Entry level to 3 years of photonics product and applications support experience.
• Lab experience with optics, mechanics, lasers, and electrical components a plus.
• Bachelor's degree or higher in a related field or equivalent work experience.

Responsibilities

• Provide technical support via phone, web chat & email to customers worldwide.
• Interface with global support teams to implement best practices.
• Reproduce setups and create technical solutions in the lab.
• Demonstrate knowledge and problem-solving abilities to support Thorlabs products.
• Develop customized solutions and assist in design of custom products.
• Assist in Marketing and Sales by attending tradeshows and customer visits.
• Participate in development forums and contribute to product improvement discussions.
• Create test data, white papers, or videos for website distribution.
• Build skills with test equipment to influence future products.
• Train new team members by sharing expertise.

Skills

Photonics knowledge

Laser technology

Communication skills

Multitasking

Lab troubleshooting

Education

BSc/MSc/PhD in Optics/Physics/Engineering

Job description

Thorlabs in Lafayette, CO seeks a Photonics Support Engineer I to deliver entry-level technical support for optics, lasers and light sources across our global customers. You will troubleshoot, reproduce setups in the lab, and guide customers to optimal Thorlabs solutions.

The role involves working with multiple teams, developing custom solutions, and supporting tradeshow and customer visits while travel to other Thorlabs locations may be required.