Entry-Level Photonics Support Engineer

Thorlabs; Louisiana; On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company paid life insurance

Generous PTO package

401(k) plan

Tuition reimbursement

Job summary

Thorlabs, a world leader in photonics components and systems, seeks an entry-level Photonics Support Engineer I to deliver technical assistance across optics, lasers, fiber, and imaging systems. The role involves lab setups, customer interactions, and global collaboration, with occasional travel to Thorlabs facilities and tradeshows.

Located in Lafayette, CO, the position may require duties at other Thorlabs locations.

Qualifications

• Knowledge of Photonics and Laser Technology via work or laboratory experience.
• Strong communication proficiency and presentation skills.
• Ability to multitask, show attention to details, and to solve multidisciplinary problems under time constraints.
• Ability to develop and communicate dept. goals in support of Thorlabs' mission and responds to all interactions in a positive manner.

Responsibilities

• Provide technical support via phone, web chat & email to customers worldwide.
• Interface with multiple support teams around the world to implement best practices globally.
• Reproduce setups and create technical solutions in the lab.
• Demonstrate knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio.
• Develop and provide customized solutions, assist in the design of custom products.
• Support Marketing and Sales activities by attending Tradeshows and Customer visits.
• Participate in managing the development of Thorlabs products by being part of an interactive development forum.
• Develop Marketing Materials like test data, white papers, or video for use on our website or through another distribution channel
• Develop skill in the use of test equipment to help influence the design of next generation photonics products.
• Contribute to training of new team members by sharing your unique skills.

Skills

Photonics knowledge

Communication skills

Multitasking

Lab experience

Travel to tradeshows

Education

BSc/MSc/PhD in Optics/Physics/Engineering

Tools

Test equipment

Job description

Thorlabs, a world leader in photonics components and systems, seeks an entry-level Photonics Support Engineer I to deliver technical assistance across optics, lasers, fiber, and imaging systems. The role involves lab setups, customer interactions, and global collaboration, with occasional travel to Thorlabs facilities and tradeshows.

Located in Lafayette, CO, the position may require duties at other Thorlabs locations.