Photography Manager - Nashville, TN

CoStar Group; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(K) retirement plan with matching contributions

Tuition reimbursement

On-site fitness center

Employee stock purchase plan

Job summary

CoStar Group is seeking a Photography Manager in Nashville, TN to lead a team of photographers delivering high-quality media for the Homes.com and Apartments.com brands. Responsibilities include managing workflows, ensuring quality standards, and addressing client needs.

The ideal candidate will have a Bachelor's degree and 3-5 years of management experience, including remote team leadership. Benefits include comprehensive healthcare, 401(K) matching, and paid time off.

Qualifications

• 3-5 years' experience in operations management with remote staff.
• Expertise in customer service and client satisfaction.
• Strong analytical skills for KPI interpretation.

Responsibilities

• Lead and manage a team of 8-10 photographers.
• Develop optimal workflows while maintaining quality standards.
• Conduct quality audits on media for accuracy.

Skills

Operations management

Communication skills

Attention to detail

Customer service

KPI analysis

Remote team management

Education

Bachelor's degree

Tools

Matterport technology

Job description

Job Description

Photography Manager - Nashville, TN

This role would be based in our Nashville, TN office.

About the Role

As a Photography Manager, you will lead a dynamic team of 8-10 photographers supporting the Homes.com and Apartments.com brands. This role combines leadership, technical expertise and exceptional customer service to ensure our clients receive top-notch media for their residential homes, including virtual tours, schematic floor plans and photography. As a Photography Manager, you will be responsible for ensuring our photographers always meet both appointment deadlines and quality standards.

The ideal candidate will possess a keen eye for detail, strong technical skills, and excellent communication abilities to effectively manage remote teams. This role will work closely with clients, sales, logistics and the broader photographer department. This role is an in-office position, within the respective market.

Responsibilities

• Lead and manage a team of 8-10 photographers providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.
• Develop and implement efficient workflows optimizing output while maintaining quality product and service.
• Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards. Provide feedback and coaching to photographers as needed.
• Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.
• Review KPI and scorecard performance regularly to identify key areas for improvement.
• Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance.
• Serve as the primary point of contact for technical issues related to equipment and software. Troubleshoot problems and coordinate with IT support to resolve issues promptly.
• Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services.
• Frequent travel within your region, and some travel to the Richmond, VA office is required.

Qualifications

• Bachelor’s degree from an accredited, not-for-profit University or College
• 3-5 years’ direct operations management of 6+ employees, remote management experience required.
• Exceptional communication skills and ability to motivate and engage remote teams effectively.
• Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
• Expertise in analyzing and interpreting KPIs and performance metrics
• Dedication to delivering outstanding customer service and ensuring client satisfaction.
• Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client’s needs.
• Experience with Matterport technology and 3D scanning techniques is a plus
• Candidates must possess a current and valid driver’s license.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.