Photography Manager - Miami, FL

CoStar Group; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(K) retirement plan with matching

Tuition reimbursement

Paid time off

On-site fitness center

Job summary

CoStar Group is seeking an experienced Operations Manager in Miami, Florida. The role involves leading a team of photographers, optimizing workflows, and ensuring high standards of quality and customer satisfaction. A Bachelor's degree and 3-5 years of operations management experience are required. Candidates should be adept at KPI analysis and possess exceptional communication skills. CoStar offers generous compensation, professional growth opportunities, and comprehensive benefits including healthcare and a 401(K) plan.

Qualifications

• Bachelor's degree from an accredited, not-for-profit university or college.
• 3-5 years of direct operations management experience with 6+ employees.
• Expertise in analyzing and interpreting KPIs and performance metrics.

Responsibilities

• Lead and manage a team of photographers, ensuring high-quality performance.
• Develop and implement efficient workflows to maintain quality.
• Conduct regular quality audits to ensure adherence to brand standards.

Skills

Operations management

Exceptional communication

Remote team management

KPI analysis

Customer service

Attention to detail

Education

Bachelor's degree

Tools

Matterport technology

Job description

RESPONSIBILITIES

• Lead and manage a team of 8-10 photographers providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.
• Develop and implement efficient workflows optimizing output while maintaining quality product and service.
• Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards. Provide feedback and coaching to photographers as needed.
• Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.
• Review KPI and scorecard performance regularly to identify key areas for improvement.
• Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance.
• Serve as the primary point of contact for technical issues related to equipment and software. Troubleshoot problems and coordinate with IT support to resolve issues promptly.
• Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services.
• Frequent travel within your region, and some travel to the Richmond, VA office is required.

QUALIFICATIONS

• Bachelor's degree from an accredited, not-for-profit University or College
• 3-5 years’ direct operations management of 6+ employees, remote management experience required.
• Exceptional communication skills and ability to motivate and engage remote teams effectively.
• Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
• Expertise in analyzing and interpreting KPIs and performance metrics
• Dedication to delivering outstanding customer service and ensuring client satisfaction.
• Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client's needs.
• Experience with Matterport technology and 3D scanning techniques is a plus
• Candidates must possess a current and valid driver’s license.

WHAT'S IN IT FOR YOU?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks