Photo Specialist: Customer Experience & Store Operations

Walgreens Co.; Davenport (AL); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens Co. is seeking a Photo Specialist to deliver expert photo services, digital passport photos, and support for customer transactions at the photo counter. You will own the photo department's inventory, ensure product availability, and assist at checkout while promoting photo offerings.

You will engage customers with warmth, maintain a clean and safe department, support merchandising efforts, and work with the team to meet store goals and provide a superior customer experience.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and behaviors by consistently greeting customers warmly, assisting through proactive and personalized support, and solving customer needs through resolution and follow-through until satisfied.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability, and maintaining photo expense, raw material, and supply inventory levels that align with forecasted three-week customer demand.

Skills

Fluent English

Customer service

Job description

Walgreens Co. is seeking a Photo Specialist to deliver expert photo services, digital passport photos, and support for customer transactions at the photo counter. You will own the photo department's inventory, ensure product availability, and assist at checkout while promoting photo offerings.

You will engage customers with warmth, maintain a clean and safe department, support merchandising efforts, and work with the team to meet store goals and provide a superior customer experience.