Photo Experience Specialist - Customer Focused & Flexible

Walgreens; Randallstown (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens seeks a Photo Specialist to deliver distinctive customer experiences through expert photo services, digital passport photos, and support for customer transactions at the checkout. You will own the photo department’s inventory, monitor stock, and ensure product availability to meet customer needs.

You will promote photo products, assist at registers, and process transactions accurately while supporting merchandising.

Qualifications

• Six months of experience in a retail environment preferred.
• Prior Walgreens experience is preferred.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers at the photo counter with warmth, greets customers, offers assistance, and identifies needs for personalized products and services.
• Resolves customer concerns, answers questions, and provides a positive, seamless experience.
• Delivers courteous, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales.
• Processes purchases, returns, refunds, exchanges, and rain checks, adhering to cash handling procedures.
• Maintains inventory, supplies, organization, and readiness of the photo department, monitors inventory levels, and ensures product availability.
• Fulfills photo, online, and web pickup orders accurately and timely.
• Provides support for services such as FedEx, Western Union, and other offerings, ensuring compliance with policies.
• Maintains photo equipment and uses store systems to support daily operations and troubleshoot issues.
• Keeps the photo area clean, well-merchandised, and aligned with store standards.
• Collaborates with team members and supports other departments in photo-related merchandising and execution.
• Supports cross-training to ensure coverage when the Photo Specialist is not scheduled.

Skills

Fluent English

Job description

Walgreens seeks a Photo Specialist to deliver distinctive customer experiences through expert photo services, digital passport photos, and support for customer transactions at the checkout. You will own the photo department’s inventory, monitor stock, and ensure product availability to meet customer needs.

You will promote photo products, assist at registers, and process transactions accurately while supporting merchandising.