Photo Experience Specialist — Customer Delight & Ops

Walgreens Co.; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens Co. is seeking a Photo Specialist to deliver a distinctive customer experience by providing expert photo services, digital passport photos, and support for transactions including FedEx and Western Union.

Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and service availability to meet customer needs.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule including evenings and weekends.

Responsibilities

• Engages customers and patients at the photo counter, greeting them and offering assistance to provide personalized products and services.
• Models customer-obsessed behaviors to deliver a distinctive and delightful customer experience with consistent warmth and proactive support.
• Delivers courteous, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Manages inventory, supplies, organization, and readiness of the photo department, monitors inventory levels, and maintains records to align with forecasted demand.
• Processes photo, online, and web pickup orders with accuracy and timely delivery to ensure a seamless customer experience.
• Provides customer support for services like FedEx and Western Union while ensuring compliance with policies.

Skills

English fluency

Customer service

Tools

POS system

Job description

Walgreens Co. is seeking a Photo Specialist to deliver a distinctive customer experience by providing expert photo services, digital passport photos, and support for transactions including FedEx and Western Union.

Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and service availability to meet customer needs.