Photo Experience Specialist

Walgreens; East Hampstead (NH); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens is seeking a Photo Specialist to deliver a distinctive customer experience with expert photo services, digital passport photos, and support for transactions. You will own the photo department's inventory and ensure product availability to meet customer needs.

You will promote photo products, assist at checkout, process transactions accurately, support merchandising, and keep the photo area clean, safe, and well-merchandised to help achieve store goals.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits and behaviors by consistently greeting customers warmly, assisting through proactive and personalized support, and solving customer needs through resolution and follow-through until satisfied.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability, and maintaining photo expense, raw material, and supply inventory levels that align with forecasted three-week customer demand.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with applicable policies and procedures.
• Maintains photo equipment and utilizes store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Supports the cross-training and development of store team members on photo department operations and services to ensure adequate coverage and operational continuity during times when the Photo Specialist is not scheduled.
• Follows company policies, asset protection standards, and applicable regulatory requirements to help ensure a safe, compliant, and secure environment.
• Collaborates effectively with team members, maintains respectful working relationships, and completes additional assignments as needed to support business objectives.

Skills

Customer service

Job description

Walgreens is seeking a Photo Specialist to deliver a distinctive customer experience with expert photo services, digital passport photos, and support for transactions. You will own the photo department's inventory and ensure product availability to meet customer needs.

You will promote photo products, assist at checkout, process transactions accurately, support merchandising, and keep the photo area clean, safe, and well-merchandised to help achieve store goals.