Photo Department Specialist — Customer Experience & Ops

Walgreens; Anna (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Walgreens is seeking a Photo Clerk to deliver a distinctive customer experience by providing expert photo services, digital passport photos, and support for transactions at the photo counter. You will own the photo department's inventory and ensure product availability while promoting photo products and maintaining a clean, safe, customer-focused environment.

You will handle checkout transactions, support FedEx and Western Union services, and assist with merchandising and orders to meet customer

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.

Responsibilities

• Provide courteous, accurate service at the photo department, including digital passport photo services and promotion of photo products and services.
• Recommend products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Process customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Own the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels and maintaining records.
• Process and fulfill photo, online, and web pickup orders, ensuring accuracy and timeliness.
• Provide customer support for services including FedEx and Western Union, in compliance with policies.
• Maintain photo equipment and store systems, troubleshoot issues, and deliver quality results.
• Maintain a clean, organized, safe, and well-merchandised photo department.
• Support merchandising execution and cross-training within the store.
• Collaborate with team members and complete assignments to support business objectives.

Skills

Fluent English

Job description

Walgreens is seeking a Photo Clerk to deliver a distinctive customer experience by providing expert photo services, digital passport photos, and support for transactions at the photo counter. You will own the photo department's inventory and ensure product availability while promoting photo products and maintaining a clean, safe, customer-focused environment.

You will handle checkout transactions, support FedEx and Western Union services, and assist with merchandising and orders to meet customer