Phone Triage RN: Care Coordination

MHO; Mishawaka (IN); On-site; USD 52,000 - 72,000; Full time

Job summary

Michiana Hematology-Oncology, PC is seeking a Phone Triage RN to join our nursing team. You will collaborate with providers to triage clinical calls, perform telephone assessments, and develop care plans in line with standing orders. Medication refills will be handled when appropriate.

The role requires Indiana RN license, high school diploma or GED, and strong communication. Oncology experience is preferred; proficiency with Microsoft Office and EMR systems is a plus.

Qualifications

• Must hold Indiana RN license and a high school diploma or GED.
• Oncology experience; chemo/ONS certification preferred.
• Excellent communication and organizational abilities.
• Ability to triage calls, document accurately, and collaborate with providers.

Responsibilities

• Perform telephone triage assessments and relay findings to physicians.
• Develop and implement plans of care aligned with treatment plans.
• Coordinate communication between patients, providers, front desk, and scheduling.
• Manage medication refills per standing orders.
• Document all calls, plans, and evaluations accurately in EMR.

Skills

RN License

Oncology experience

Chemo/ONS certification

Microsoft Office

EMR/EHR experience

Communication skills

Organizational skills

Interpersonal skills

Professionalism under stress

High school diploma

Education

High school diploma or GED

Tools

Microsoft Office

EMR/Medical software

Job description

Michiana Hematology-Oncology, PC is seeking a Phone Triage RN to join our nursing team. You will collaborate with providers to triage clinical calls, perform telephone assessments, and develop care plans in line with standing orders. Medication refills will be handled when appropriate.

The role requires Indiana RN license, high school diploma or GED, and strong communication. Oncology experience is preferred; proficiency with Microsoft Office and EMR systems is a plus.