Phone Triage Nurse

MHO; Mishawaka (IN); On-site; USD 52,000 - 72,000; Full time

Job summary

Michiana Hematology-Oncology, PC is seeking a Phone Triage RN to join our nursing team. You will collaborate with providers to triage clinical calls, perform telephone assessments, and develop care plans in line with standing orders. Medication refills will be handled when appropriate.

The role requires Indiana RN license, high school diploma or GED, and strong communication. Oncology experience is preferred; proficiency with Microsoft Office and EMR systems is a plus.

Qualifications

• Must hold Indiana RN license and a high school diploma or GED.
• Oncology experience; chemo/ONS certification preferred.
• Excellent communication and organizational abilities.
• Ability to triage calls, document accurately, and collaborate with providers.

Responsibilities

• Perform telephone triage assessments and relay findings to physicians.
• Develop and implement plans of care aligned with treatment plans.
• Coordinate communication between patients, providers, front desk, and scheduling.
• Manage medication refills per standing orders.
• Document all calls, plans, and evaluations accurately in EMR.

Skills

RN License

Oncology experience

Chemo/ONS certification

Microsoft Office

EMR/EHR experience

Communication skills

Organizational skills

Interpersonal skills

Professionalism under stress

High school diploma

Education

High school diploma or GED

Tools

Microsoft Office

EMR/Medical software

Job description

Phone Triage Nurse# Phone Triage NurseMHO Legal Address - Mishawaka, IN 46545## OverviewPosition TypeFull TimeJob ShiftDay## Description**POSITION**: Phone Triage RN **DEPARTMENT**: Nursing **FLSA** **STATUS**: Non-exempt **REPORTS** **TO**: Manager, Nursing **GENERAL** **SUMMARY**: This position is responsible for collaborating with MHO Providers to triage incoming clinical calls. Controlled substance refill requests will be forwarded on to the ordering prescriber. Performs telephone assessment, developing a plan of care, and implementing interventions as appropriate. Serves as a patient advocate by coordinating care and facilitating communication between patient, providers, front desk, and centralized scheduling. This position will also be responsible for medication refills when appropriate per MHO Standing orders.**CORPORATE** **PHILOSPHY**: Employees of Michiana Hematology-Oncology, PC are committed to abide by and promote the mission and values of the Corporation to ensure compassion and excellence of services entrusted to us.**ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES**:* Assures compliance with all governing regulatory agencies and internal standards and requirements. Identifies and assists in resolving operational issues.* Independently performs telephone triage assessment, communication specific findings to the physician and developing a plan of care which correlates with the medical treatment plan. Utilizes standing orders as appropriate when developing an individual plan of care.* Responsible for assessing educational needs and providing information as needed. Continually updates knowledge base of community resources available.* Continually updates oncology knowledge base by participating in staff meetings, attending in-services as required in the RN job description.* Documents all telephone conversations, treatment plans, and evaluations to allow all staff members to intervene on the identified patient needs.* Consistently displays good clinical judgment and problem-solving skills with an ability to make independent decisions, utilizing oncology and hematology knowledge base and established MHO standing orders.* Serves as a resource for forwarding on any patient concerns related to insurance issues that they may have.* Performs within the registered nurse job description, upholding MHO policy and procedure always.* Maintains the practices and principles set forth by MHO leadership with a strong commitment to service, excellence, and quality.* Maintains professional behavior, confidentiality and discretion always, along with the ability to work with all levels of staff with a confident and professional demeanor.**KNOWLEDGE, SKILLS & ABILITIES:*** High school diploma or GED required.* State of Indiana Registered Nurse License required.* Oncology experience preferred, with Chemo/ONS certification highly desirable.* Proficient in Microsoft Office; experience with electronic medical records and medical software is a plus.* Excellent communication and organizational skills.* Ability to maintain professionalism in high-stress, fast-paced environments.* Strong interpersonal skills, capable of building rapport with patients, families, and colleagues.# **WORK CONDITIONS:**Clinic Environment. Work may require sitting, standing, and/or walking in and around the clinic. High traffic area dealing with patients, family members, other staff and physicians. Assist patients as needed with walking, sitting or lifting. Working knowledge of computers with the ability to type, operate a keyboard, calculator, telephone, copier, fax and other office equipment as necessary. May be required to climb or balance; stoop, kneel or crouch; lift and/or move up to 25 pounds. Potential exposure to communicable diseases, toxins, substances, and other conditions common to the environment.