On-Site Phone Triage RN – Care Coordination

TRILLIUM HEALTH INC; City of Rochester (NY); On-site; USD 49,000 - 70,000; Full time

Job summary

Trillium Health Inc. in Rochester, NY, is seeking an experienced RN for on-site Phone Triage (Level 1) to join our Clinic team.

The role focuses on telephone triage, patient coordination, and clinical support to ensure timely, high-quality care. The successful candidate will have NYS RN licensure with CPR, strong communication and multitasking skills, familiarity with EMR systems (Epic preferred), and at least 3 years of nursing experience in acute or outpatient settings.

Qualifications

• NYS RN licensure with CPR certification.
• Excellent communication and teamwork.
• Experience with EHR systems; Epic preferred.
• 3+ years nursing experience in acute care or outpatient settings.

Responsibilities

• Triage patient needs and coordinate with clinic nurses and providers.
• Provide care instructions and support to patients within scope.
• Schedule patient appointments and assist with forms.
• Collaborate with interdisciplinary teams to coordinate care.

Skills

RN licensure

CPR certification

Teamwork

Interpersonal skills

Critical thinking

EHR proficiency

Epic experience

Chronic disease management

Education

Associate Degree in Nursing (ADN)

Bachelor of Science in Nursing (BSN)

Job description

Trillium Health Inc. in Rochester, NY, is seeking an experienced RN for on-site Phone Triage (Level 1) to join our Clinic team.

The role focuses on telephone triage, patient coordination, and clinical support to ensure timely, high-quality care. The successful candidate will have NYS RN licensure with CPR, strong communication and multitasking skills, familiarity with EMR systems (Epic preferred), and at least 3 years of nursing experience in acute or outpatient settings.