Phone Triage RN: Care Guidance & Scheduling

sanford; Sioux Falls (SD); On-site; USD 41,000 - 61,000; Part time

Job summary

Sanford Health in Sioux Falls, SD, is seeking a nurse to answer patient inquiries by phone, assess symptoms using triage protocols, and guide care paths to appropriate providers and facilities.

The role involves documenting calls in health record systems, scheduling follow-up appointments, maintaining required competencies and licensure, and educating patients based on calls. RN licensure and a nursing degree are preferred; healthcare experience is valued.

Qualifications

• Graduate from an accredited nursing program preferred.
• RN licensure in good standing; multi-state licensure optional.
• Bachelor's Degree in nursing preferred.

Responsibilities

• Answers patient inquiries over the telephone, assessing triage needs.
• Guides patients to appropriate level of care and schedules appointments.
• Documents information in health record systems and maintains follow-up records.
• Educates patients based on calls and maintains competencies.

Skills

Phone triage

Patient communications

Healthcare documentation

Education

Bachelor's degree in nursing

Tools

Health record systems

Job description

Sanford Health in Sioux Falls, SD, is seeking a nurse to answer patient inquiries by phone, assess symptoms using triage protocols, and guide care paths to appropriate providers and facilities.

The role involves documenting calls in health record systems, scheduling follow-up appointments, maintaining required competencies and licensure, and educating patients based on calls. RN licensure and a nursing degree are preferred; healthcare experience is valued.