PHONE TRIAGE NURSE

Arkansas Central Primary Care PLLC; Jacksonville (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

Arkansas Central Primary Care PLLC is seeking a Phone Scheduler/Triage Nurse to join our clinical team. The role involves handling patient calls, providing nursing triage and health advice under physician direction, and coordinating appointments.

You will schedule appointments, follow-ups, and annual exams, process refill requests, and support physicians and staff to deliver quality care. A nursing or medical assistant license and knowledge of OSHA/HIPAA regulations are required.

Qualifications

• Must hold a valid nursing or medical assistant license.
• Familiar with basic medical office procedures.
• Working knowledge of OSHA and HIPAA regulations.

Responsibilities

• Provide nursing triage and health advice over the phone under physician direction.
• Schedule appointments, follow-ups, annual exams, and other clinic visits.
• Call patients discharged from the ED or hospital to schedule required appointments.
• Process refill requests from patients or pharmacies via phone or electronic format.
• Support physicians and staff to deliver quality healthcare and ensure clinic operations.

Skills

Nursing knowledge

Phone triage

Scheduling appointments

HIPAA compliance

Medical office procedures

Education

Nursing license or Medical Assistant certification

Job description

Description

Job Title: Phone Scheduler/Triage Nurse

Job Classification: Clinical Staff

Primary Function: Reports to: Clinic Supervisor/Administrator Supervises: None

Typical Duties

• The triage/scheduler nurse understands the needs of the organization and supports the mission, values, and management of patient care services.
• Provides nursing triage services and health advice under the direction of a physician to patients over the phone.

1. Evaluates, assesses, and documents patient's questions or concerns by utilizing nursing skills and established medical protocols.
2. Responsible for scheduling appointments, follow up appointments, annual exams, etc.
3. Calls patients that are discharged from the ED and/or hospital and schedules the required appointments.
4. Processes refill requests received from patients or pharmacies via phone or electronic format.

• Provide professional assistance to physicians and staff working as a team to provide quality healthcare to patients.
• Maintains the responsibility of clinic functions in the absence of the primary nurse and/or float nurse.
• Conforms to the clinic handbook and follows the office guidelines set forth in the Policy and Procedure Manual available through Paycom Payroll services.
• Conveys the clinic purpose to patients, physicians, and staff.
• Conforms to clinic dress code.
• Attends and participates in all in-service, department, and clinic meetings.
• Supports management decisions and makes recommendations for improvements.
• Meets attendance standards.
• Performs other duties as assigned by administration.

Requirements

Prerequisites

• Must hold a valid nursing or medical assistant license.
• Must be familiar with basic medical office procedures.
• Must have a working knowledge of OSHA and HIPAA regulations.

Physical Requirements

• Must be able to stand 6-8 hours daily.
• Must be able to assist a patient standing, walking, and getting on/off exam tables or equipment.
• Must be able to multitask and work in stressful situations.