PHONE TRIAGE NURSE

Cabot Med; Jacksonville, Northern (AR, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Cabot Med is seeking a Phone Scheduler/Triage Nurse to support patient care by conducting nurse-guided triage over the phone and efficiently scheduling visits. The role reports to the Clinic Supervisor/Administrator and collaborates with physicians and staff to ensure timely follow-up and high-quality service.

The ideal candidate holds a nursing or medical assistant license, understands basic medical office procedures, and is knowledgeable about OSHA and HIPAA requirements.

Qualifications

• Must hold a valid nursing or medical assistant license.
• Familiar with basic medical office procedures.
• Working knowledge of OSHA and HIPAA regulations.

Responsibilities

• Provides nursing triage and health advice over the phone under physician direction.
• Schedules appointments, follow-ups, annual exams, and related visits.
• Contacts patients discharged from ED/hospital and arranges follow-up care.
• Processes refill requests via phone or electronic channels.
• Supports physicians and staff to deliver quality care.
• Maintains clinic operations in the absence of key nursing staff.
• Adheres to clinic policies; participates in meetings and trainings.
• Recommends improvements and meets attendance standards.

Skills

Nursing triage by phone

Appointment scheduling

HIPAA compliance

OSHA knowledge

Customer service

Education

Valid nursing or medical assistant license

Job description

Description

Job Title: Phone Scheduler/Triage Nurse

Job Classification: Clinical Staff

Primary Function: Reports to: Clinic Supervisor/Administrator Supervises: None

Typical Duties

• The triage/scheduler nurse understands the needs of the organization and supports the mission, values, and management of patient care services.
• Provides nursing triage services and health advice under the direction of a physician to patients over the phone.

1. Evaluates, assesses, and documents patient's questions or concerns by utilizing nursing skills and established medical protocols.
2. Responsible for scheduling appointments, follow up appointments, annual exams, etc.
3. Calls patients that are discharged from the ED and/or hospital and schedules the required appointments.
4. Processes refill requests received from patients or pharmacies via phone or electronic format.

• Provide professional assistance to physicians and staff working as a team to provide quality healthcare to patients.
• Maintains the responsibility of clinic functions in the absence of the primary nurse and/or float nurse.
• Conforms to the clinic handbook and follows the office guidelines set forth in the Policy and Procedure Manual available through Paycom Payroll services.
• Conveys the clinic purpose to patients, physicians, and staff.
• Conforms to clinic dress code.
• Attends and participates in all in-service, department, and clinic meetings.
• Supports management decisions and makes recommendations for improvements.
• Meets attendance standards.
• Performs other duties as assigned by administration.

Requirements

Prerequisites

• Must hold a valid nursing or medical assistant license.
• Must be familiar with basic medical office procedures.
• Must have a working knowledge of OSHA and HIPAA regulations.

Physical Requirements

• Must be able to stand 6-8 hours daily.
• Must be able to assist a patient standing, walking, and getting on/off exam tables or equipment.
• Must be able to multitask and work in stressful situations.