Phone Triage RN — Patient Care & Scheduling

10000 Sanford; United States; On-site; USD 41,000 - 62,000; Full time

Job summary

Sanford Health in the United States is seeking a nurse to perform telephone triage and patient education. The role involves assessing symptoms, guiding care, scheduling appointments with providers, and documenting information in health record systems.

Candidates should have an RN license and a nursing degree; bachelor’s in nursing preferred, with about one year of healthcare experience preferred. This is an on-site, 40-hour per week position with day shifts and no remote work.

Qualifications

• RN license required or multistate licensure if in an NLC state.
• Graduate from an accredited nursing program; AACN/ACEN/NLN CNEA considered.
• One year of healthcare experience preferred.

Responsibilities

• Answer patient inquiries over the telephone and assess symptom severity.
• Guide patients to appropriate level of care and schedule appointments.
• Document information in health record systems and maintain follow-up care records.
• Maintain and develop triage protocols and update healthcare information.

Skills

Telephone triage

Patient communication

Health documentation

Education

RN license

Bachelor’s in Nursing preferred

Job description

Sanford Health in the United States is seeking a nurse to perform telephone triage and patient education. The role involves assessing symptoms, guiding care, scheduling appointments with providers, and documenting information in health record systems.

Candidates should have an RN license and a nursing degree; bachelor’s in nursing preferred, with about one year of healthcare experience preferred. This is an on-site, 40-hour per week position with day shifts and no remote work.